Operations Manager

LBA Hospitality • Nashville, TN

10d • $50,000 - $55,000 • Onsite

About The Position

The Hotel Operations Manager supports the General Manager in leading day-to-day hotel operations while delivering excellent guest service, developing associates, maintaining brand standards, and driving financial performance. This full-time, salaried leadership role oversees key areas including Front Office, Housekeeping, Maintenance, and Food & Beverage.

Requirements

• 3+ years of hotel industry experience
• 3+ years supervising at least 10 associates
• High school diploma or equivalent
• Strong leadership, communication, financial analysis, problem-solving, and organizational skills
• Proficiency in Microsoft Office

Nice To Haves

• Hyatt, Hilton or Marriott experience preferred
• bachelor’s degree preferred

Responsibilities

• Lead, coach, train, and develop hotel associates
• Ensure exceptional guest service and resolve concerns promptly
• Oversee hiring, onboarding, training, scheduling, and payroll
• Support the GM with budgets, expenses, financial objectives, and cost controls
• Maintain company, brand, safety, cleanliness, and operational standards
• Inspect guestrooms, public areas, and hotel grounds
• Coordinate communication across departments
• Oversee inventory, ordering, equipment maintenance, and administrative processes

Benefits

• quarterly bonus program
• insurance
• paid time off (PTO and holidays)
• 401k with Employer Match
• Option to be paid daily with DailyPay
• competitive wages
• hotel discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED