Operations Manager

ESQUIRE DEPOSITION SOLUTIONS LLC•New York, NY

7d•Hybrid

About The Position

At Esquire, we are seeking an Operations Manager who will play a pivotal role in delivering service excellence, driving client satisfaction, and leading a high-performing team in a fast-paced, client-focused environment. Esquire is a leader in legal support services, known for innovation, professionalism, and delivering exceptional quality. As part of our team, you’ll receive comprehensive training, competitive benefits, and the opportunity to grow within a people-first culture. We are focused on Getting it Right for our clients, our partners, and our employees, committed to empowering our teams to continually innovate and earn clients for life. As an Operations Manager, you’ll be responsible for the strategic and day-to-day performance of your office. This includes coaching staff, optimizing resource usage, directly supporting clients, and managing key financial metrics to ensure smooth operations and foster a culture of excellence and accountability. This is a highly collaborative role where leadership, service delivery, and cost control go hand in hand.

Requirements

Excellent communication, time management, and problem-solving skills
Ability to lead with empathy and accountability
3–5 years of management experience in a service-driven environment
Proficiency in Microsoft Office Suite
Willingness to learn new platforms
Client-first mindset
Strong leadership presence
Detail-oriented
Adaptable under pressure

Nice To Haves

Background in legal support, staffing, or operations a plus
College degree preferred

Responsibilities

Lead and develop office staff and service partners to meet performance standards and deliver a superior client experience
Build and maintain strong client relationships through onboarding, support, and proactive communication
Manage revenue retention and office profitability by overseeing service delivery, staffing, and expense control
Coordinate with internal teams and national support centers to respond to client needs quickly and effectively
Maintain high-quality standards for service partners (court reporters, videographers, interpreters) and ensure appropriate resource coverage
Oversee office logistics including supplies, scheduling, and equipment
Step in as needed to assign resources, confirm coverage, or resolve job-related issues
Consistently promote and embody Esquire’s values in your leadership