Operations Manager - Richmond

Tuff Shed•Richmond, VA

2d•Onsite

About The Position

Tuff Shed is recruiting for an experienced and highly motivated Operations Manager to contribute to the success of our Factory Store in Richmond. This position offers the opportunity to make a real impact to the Store and the Company. ABOUT TUFF SHED Founded on an entrepreneurial spirit and an unwavering commitment to quality, Tuff Shed was established in 1981, and has since developed into America's largest manufacturer and installer of storage buildings and garages.

Requirements

Experience working in a fast-paced, high volume production environment, preferred
Proven experience in successful business-to-consumer sales in large ticket products
Proven leadership and relationship building skills, including experience managing employees and resolving employee relations issues
DOT, OSHA, and employment law knowledge highly preferred
Ability to effectively communicate at all levels, including customers, business partners, suppliers, co-workers, managers, and the general public
Ability to solve complex business problems using sound logic and good judgment
Ability to read, write and understand instructions given orally, in writing and in diagram form.
Ability to prepare written correspondence and reports which create a professional image for Tuff Shed
Ability to use mathematical, accounting and financial tools as they apply to Tuff Shed business

Responsibilities

Manages the logistics including shipping, receiving, PACK, and communication to the cross docks
Recruiting, hiring, training, and supervising the performance of the operations teams
Supervise Installation function, reviewing sales orders to ensure financial and logistical criteria have been satisfactorily met
Oversee daily planning/scheduling of the Operations team’s manpower and materials
Perform customer service duties, such as resolving warranty issues by reviewing and scheduling work to be performed as required to satisfy the customer and fix the Tuff Shed product(s)
Assisting with daily, weekly, and monthly corporate document submittals
Operates the Factory efficiently and effectively in order to produce the assigned and expected profitably
Maintain appropriate staffing levels to maximize production and maintain labor costs as budgeted
Performing fabricator employees’ performance evaluations, as required; also, preparing and conducting fabricator employees’ disciplinary actions and making recommendations regarding counseling, warnings and/or terminations
Ensures that building quality, communication, and customer experience are in alignment with the Company expectations and its impact on the Tuff Shed brand
Manages the Company’s Warranty Program and ensures that it is followed, and any required repairs are conducted in a timely manner
Performing daily safety walk-through inspections of the Shop area and the Yard
Implements and carries out the Company’s Safety Programs and ensures compliance to DOT regulations, including the management of all associated records
Preparing, scheduling, and leading store safety meetings, trainings and work-related injury investigations as required by OSHA guidelines and Tuff Shed Safety Department.
Ensure tools and equipment are secured, inventoried and maintained, and meet safety requirements
Performing monthly cycle counts and ongoing inventory management
Certifies the Store’s inventory is accurate by conducting monthly physical inventory counts
Makes sure that all material is ordered in a timely manner, meeting production schedules while minimizing inventory costs
Effectively negotiate and develop relationships with local suppliers to ensure that materials are purchased at or below standard cost
Recruits and onboards subcontractors to surpass 35% of the store’s revenue budget
Inspects the quality of work being performed by subcontractors to ensure Tuff Shed finished product quality expectations are met or surpassed