Operations Manager

. Crane Worldwide Logistics . • Houston, TX

32d • Onsite

About The Position

The Operations Manager will provide leadership and direction to a team of Transportation Coordinators, overseeing day-to-day logistics operations. This role involves managing various transportation services, serving as an escalation point for issues, partnering with clients for strategy development, and driving operational performance through system utilization and data analysis. The manager will also be responsible for developing SOPs, overseeing billing, managing workload, and fostering a culture of continuous improvement. After-hours support on a rotating basis is also required.

Requirements

• 2–4 years of proven leadership experience in operations, logistics, or team management required.
• Proficiency with Transportation Management Systems and Microsoft Office Suite (Excel, Word, Outlook).
• Strong analytical and decision-making skills with the ability to solve complex problems under pressure.
• Track record of managing multiple priorities and driving operational efficiency in a fast-paced environment.
• Must be eligible to work in the United States for any company in an ongoing capacity without company sponsorship.
• Must be able to perform the physical requirements of the position.
• Punctual attendance and regular presence on-site at the assigned work location.

Nice To Haves

• 5+ years of experience in logistics, transportation, or supply chain preferred.
• Bachelor’s degree in Transportation, Logistics, Business Administration, or related field preferred.

Responsibilities

• Provide leadership and direction to a team of Transportation Coordinators, including hiring, training, performance management, and career development.
• Oversee day-to-day logistics operations across truckload, LTL, hotshot, and specialized services, ensuring service excellence and compliance with company standards.
• Serve as the primary escalation point for high-level customer and carrier issues, ensuring resolution and client satisfaction.
• Partner with clients and internal stakeholders to conduct business reviews, develop transportation strategies, and identify opportunities for cost savings and service improvements.
• Drive operational performance through effective use of Transportation Management System tools, reporting, and analytics.
• Monitor key metrics service levels, on-time delivery, exception management, cost-to-serve and implement corrective action plans where needed.
• Develop, implement, and maintain Standard Operating Procedures to ensure consistency and operational excellence.
• Oversee billing and financial accuracy for customers and carriers, resolving disputes and driving process improvements.
• Manage workload distribution across the team, setting priorities and ensuring deadlines and service commitments are consistently met.
• Collaborate cross-functionally with engineering, analytics, sales, and finance to support customer initiatives and operational improvements.
• Champion a culture of continuous improvement, accountability, and customer-first service.
• Provide after-hours leadership support on a rotating basis, as required.
• Provide data interpretation, reporting, and analysis to identify trends, gaps, and opportunities for improvement.

Benefits

• Quarterly Incentive Plan
• 136 hours of Paid Time Off which equals 17 days for the year, that can be used for Sick Time or for Personal Use
• Excellent Medical, Dental and Vision benefits
• Tuition Reimbursement for education related to your job
• Employee Referral Bonuses
• Employee Recognition and Rewards Program
• Paid Volunteer Time to support a cause that is close to your heart and contributes to our communities
• Employee Discounts
• Wellness Incentives that can go up to $100 per year for completing challenges, in addition to a discount on contribution rates

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level