Operations Manager

Bretz RV & Marine • Pasco, WA

10d • Onsite

About The Position

The Service Operations Manager provides leadership for the daily operations of our Service, Parts, and support departments. This role is responsible for driving customer satisfaction, improving operational efficiency, developing high-performing teams, and ensuring the dealership delivers the exceptional ownership experience Bretz RV & Marine is known for. The ideal candidate is a collaborative leader who enjoys building teams, solving problems, and improving processes while maintaining a strong focus on customer service and profitability.

Requirements

• Positive attitude with a strong leadership presence
• Excellent communication and interpersonal skills
• Proven ability to build, coach, and develop high-performing teams
• Strong problem-solving and decision-making abilities
• Commitment to delivering an outstanding customer experience
• Ability to manage multiple priorities in a fast-paced dealership environment
• Strong organizational and time management skills
• Ability to analyze operational performance and implement continuous improvements
• Knowledge of dealership safety standards and compliance requirements
• Minimum 3 to 5 years of management experience within the RV, Marine, Automotive, or Powersports industries
• Strong leadership experience managing multiple departments
• Proven track record of improving operational efficiency, customer satisfaction, and profitability
• Experience with dealership management systems (DMS), inventory control, and scheduling software
• Experience hiring, training, coaching, and developing employees
• Knowledge of RV and Marine industry regulations, warranty administration, and service operations
• Experience developing and managing operating budgets and financial performance metrics
• Strong understanding of service department workflow and dealership operations
• Experience managing vendor relationships and negotiating with suppliers preferred

Responsibilities

• Oversee daily operations of the RV & Marine Service, Parts, and support departments
• Ensure efficient scheduling and utilization of technicians and service advisors
• Monitor warranty claims, service requests, and customer escalations
• Implement best practices for service and repair procedures to improve efficiency and consistency
• Maintain inventory control for the Parts and Service departments
• Work closely with Sales and Finance teams to support customer satisfaction and dealership growth
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Develop strategic plans to improve operational efficiency and profitability
• Other duties as assigned

Benefits

• Excellent earning potential and advancement opportunities
• Comprehensive medical benefits package with multiple plan options, including vision and dental
• 401(k) retirement plan with employer match
• Compliance with Washington State benefit and leave requirements, including paid sick leave and paid family leave
• Employee discounts
• Employee borrow program (take a camper and GO CAMPING)
• Profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed