Operations Manager

Aptive Environmental•Edina, MN

2d•Onsite

About The Position

We are seeking a hard-working, innovative, detail-oriented, and creative team player to join our Aptive team! This is a full-time Operations Manager position located in the Minneapolis, MN area. The individual we are looking for is also someone that enjoys working in a team environment and excels at working at an individual level.

Requirements

At least 3+ years experience in management and/or a bachelor's degree in business, marketing, finance, or a related field.
General understanding of Profit and Loss.
A US driver’s license that has been valid for a minimum of 3 years is required
A clean driving record is required (no more than one moving violation in the past year and no more than 2 moving violations in the past 4 years)
A drug test and background check will be performed on all new hires
Candidates must obtain and maintain all licenses/certificates as required by federal, state, and local regulations.

Nice To Haves

Preferred a high school diploma or related education.

Responsibilities

Responsible for customer retention, employee retention, and service center EBITDA
Continually monitor and balance labor utilization with production to optimize overall efficiencies
Responsible for all inventory and fleet within the service center
Use forecasted staffing needs and direct all hiring activities to ensure proper staffing for the service center while having constant communication with the recruiting lead
Manages payroll for all Service Professionals, Lead Service Professionals, and Operations Supervisors within the service center
Set a clear vision and expectations for the work group
Strive to achieve high operational efficiency and effective labor management
Work closely with the Regional Operations Manager and Continuous Improvement department to ensure the growth and success of areas by ensuring the safe and efficient delivery of quality services
Execute plans provided for improvement and report progress
Ensure a cohesive, service-oriented, multidisciplinary team through staffing and retention of qualified individuals
Meet KPI standards
Work with talent team for hiring needs
Create a positive atmosphere of learning and growth for all Service Professionals.
Set and manage goals with Operations Supervisors, Lead Service Professionals, and Service Professionals to improve overall performance using performance dashboards and other tools
Review Service Professional performance metrics with the Operations Regional Manager
Teach Service Professionals proper communication skills, and sales training, and ensure the workforce has a proper understanding of sales organization and processes
Responsible for collaborating with Operations Trainers and local leadership to implement and deliver training
Deliver excellent customer service to potential and existing customers