Operations Manager

QXO•Victor, ID

5d•Hybrid

About The Position

The Operations Manager (Rental Department) is responsible for overseeing daily operations within a designated business unit, ensuring efficiency, safety, and high levels of customer satisfaction. This role combines hands-on operational leadership with business management responsibilities, including inventory oversight, equipment management, and customer support. The ideal candidate is a proactive leader who thrives in a fast-paced environment and is focused on driving operational performance and growth.

Requirements

Strong leadership and organizational skills
Excellent communication and customer service abilities
Ability to manage multiple priorities in a fast-paced environment
Problem-solving skills and sound decision-making abilities
Mechanical aptitude or familiarity with equipment and operations
Experience in operations, logistics, construction, or equipment-based environments
Prior supervisory or management experience
Familiarity with inventory systems, scheduling tools, or business software
Basic financial or business management knowledge
Valid driver’s license
Combination of office, yard, warehouse, and/or operational environments
Ability to stand, walk, bend, and perform physical tasks as needed
Ability to lift and move materials or equipment (50+ lbs as required)
Comfortability with exposure to varying weather conditions and equipment operation
Ability to work extended hours, weekends, or travel if required based on business needs

Responsibilities

Oversee day-to-day operations, including scheduling, workflow coordination, and service delivery
Ensure efficient handling of materials, equipment, and customer orders
Monitor operational performance and implement improvements to increase efficiency and productivity
Support logistics, deliveries, and pickups as needed
Track and manage inventory levels to ensure product and equipment availability
Inspect materials and equipment for quality, safety, and functionality
Coordinate maintenance and repairs to minimize downtime and extend asset life
Maintain accurate records of inventory, usage, and availability
Serve as a point of contact for customers, handling inquiries, quotes, and issue resolution
Build and maintain strong relationships with customers and local partners
Support pricing, service offerings, and business development initiatives
Monitor market trends and competitor activity to identify growth opportunities
Lead, train, and support team members to achieve operational and service goals
Foster a positive, accountable, and team-oriented work environment
Assist with staffing, scheduling, and performance management
Promote and enforce all safety policies, procedures, and regulatory requirements
Ensure proper use of equipment and adherence to safety standards
Maintain a clean, organized, and compliant work environment
Support tracking of revenue, expenses, and operational performance
Identify opportunities to improve profitability and cost efficiency
Assist leadership in planning and executing business strategies
Perform additional duties and projects as assigned