Adparo Operations Manager

Annexus Health

About The Position

Annexus Health is seeking a highly driven Operations Manager (Adparo) to join their growing team. This role is responsible for building the front-end and back-end teams for Adparo, Annexus Health’s tech-enabled service that assists healthcare organizations in managing patient assistance, as well as for overseeing Adparo accounts. The position requires outstanding team management, problem-solving, and communication skills; experience leading complex operations spanning multiple teams and stakeholders; and experience managing C-suite relationships and communications. The Operations Manager will act as the secret weapon of engineers, users, and the Support team by driving internal strategic and operational initiatives. This is an opportunity for a motivated individual passionate about technology to join a fast-growing startup focused on making a difference for patients.

Requirements

Minimum 3 years of experience as a manager of complex operations
Expertise in financial assistance management operations and strategy
Proficient in payer billing and requirements
Proven experience in healthcare billing
Ability to plan and structure department workflow and staffing
Comfortable managing the workflow for the entire process of bringing in a referral to billing
Ability to review and create efficiencies within the Adparo team
Proficient in all Microsoft Office applications
Great attention to detail
Strong written and verbal communication skills
Ability to manage time effectively, set priorities, and meet deadlines
Strong organizational and administrative skills
Ability/desire to thrive in a service-oriented culture
Quick and deep learner
Driven to make a difference

Nice To Haves

Experience working with manufacturer and foundation programs

Responsibilities

Support the growth of the team: help hire, develop, and mentor team members; plan for the future by identifying and addressing bottlenecks, gaps, and risks
Proactively contribute to the strategic direction and priorities of the Adparo team based on the needs of Annexus Health
Oversee the daily performance of our team of financial counselors and team leads
Drive process improvement initiatives to help make the Adparo team’s work more effective and efficient to meet the needs of Annexus Health
Contribute to the design, documentation, and execution of scalable client implementation and account management workflows
Work cross-functionally with other Annexus Health teams, including Product, Support, and Provider Solutions
Provide timely solutions to clients’ problems, build sustainable and continuous relationships with clients, and show initiative and drive when dealing with client requests
Onboard and set up processes for new clients as they come on board
Investigate client processes, optimizing the workflow to fit with Adparo processes and the creation and implementation of an SOP with Adparo processes
Monitor and verify that our overflow team is up to date with our current clients
Monitor and manage issues and escalate to the Director of Adparo as needed