Operations Manager

NorthPoint Fresh•Chicago, IL

28d•$85,000 - $95,000•Hybrid

About The Position

The Operations Manager is responsible for leading day-to-day operations within a highly complex temperature-controlled warehouse environment. This role provides leadership across multiple operational functions, including warehousing, distribution, transportation support, inventory management, fulfillment, value-added services, and customer-specific programs. The Operations Manager oversees multiple teams and leaders while driving operational excellence, safety, customer satisfaction, productivity, and financial performance. This position plays a critical role in supporting business growth, onboarding new customers, implementing process improvements, and ensuring service levels are consistently achieved across a diverse customer portfolio. The ideal candidate is a proven leader who thrives in a fast-paced environment, effectively manages competing priorities, develops high-performing teams, and delivers exceptional customer service.

Requirements

Bachelor's degree preferred; equivalent work experience considered.
5+ years of progressive operations leadership experience in warehousing, distribution, manufacturing, logistics, or supply chain operations.
Experience managing leaders, supervisors, and large frontline employee populations.
Experience within a food, beverage, cold chain, or temperature-controlled environment preferred.
Demonstrated success managing complex customer requirements, service-level expectations, and operational performance metrics.
Experience with warehouse management systems (WMS), inventory management, and labor planning.
Exceptional leadership and team development skills with strong operational and business acumen.
Ability to manage multiple priorities in a dynamic, fast-paced environment and drive continuous improvement initiatives.
Strong communication, relationship-building, analytical, problem-solving, decision-making, conflict-resolution, and employee-engagement skills.
Strong organizational and project management capabilities; proficiency with WMS, ERP platforms, and Microsoft Office applications.
Ability to influence and lead cross-functional teams.

Responsibilities

Lead and develop supervisors, warehouse managers, leads, and frontline associates across multiple operational departments and shifts.
Drive a culture of safety, food safety, quality, accountability, and continuous improvement throughout the facility.
Manage daily warehouse operations including receiving, storage, shipping, inventory control, fulfillment, repack, and value-added services.
Partner with customers and internal stakeholders to ensure operational requirements and service expectations are consistently achieved.
Monitor facility performance through key operational metrics, labor management, productivity reporting, and customer KPIs.
Identify and implement process improvements that increase efficiency, reduce costs, and improve service performance.
Develop staffing plans and labor strategies that align with business demands and seasonal fluctuations.
Support customer onboarding initiatives, operational transitions, and new business implementation activities.
Ensure compliance with all company policies, food safety requirements, regulatory standards, and customer-specific requirements.
Lead performance management activities, including coaching, training, employee development, corrective action, and succession planning.
Collaborate with maintenance, quality assurance, transportation, and customer service teams to drive operational success.
Participate in budgeting, forecasting, and cost management initiatives to support facility financial objectives.
Maintain a strong floor presence and actively engage with employees, customers, and operational leaders throughout the facility.
Perform additional duties as assigned.