Operations Manager

Marriott•Fort Collins, CO

18d•Onsite

About The Position

SpringHill Suites Fort Collins is seeking a hands-on, guest-focused Operations Manager to help lead our team and uphold Marriott's brand standards and culture throughout the property. This is not a behind-the-desk, back-office role — this is a visible, guest-facing leadership position for someone who thrives on the floor, engaging with guests and associates, and leading by example during the hotel's busiest hours. We're looking for a strong leader who can step in during evenings and weekends to ensure smooth operations, outstanding guest service, and a motivated team — even when senior leadership isn't on property.

Requirements

Marriott brand experience strongly preferred
Proven track record of hospitality leadership, ideally in a full-service or select-service hotel environment
Outstanding customer service skills and a genuine passion for guest interaction
Comfortable and energized working evenings and weekends — this role is built around covering the hours when guests need us most
Strong communication and coaching skills, with the ability to motivate a team in the moment
A leader who prefers being on the floor with guests and associates over sitting behind a desk

Responsibilities

Provide visible, active leadership on the floor during evening and weekend shifts, ensuring consistent, outstanding guest service at every touchpoint
Support and coach front desk, breakfast, and housekeeping teams to uphold Marriott brand standards
Serve as the go-to leader on property during evenings/weekends, resolving guest issues and operational challenges in real time
Reinforce a positive, service-driven culture among associates
Partner with the General Manager and department heads to maintain consistency across shifts
Step in hands-on wherever needed — front desk, guest requests, service recovery — to keep operations running smoothly
Help ensure compliance with Marriott quality and brand standards