Operations Manager

Masters Heating & Cooling•Indianapolis, IN

1d•Hybrid

About The Position

We are seeking an experienced HVAC Operations Manager to oversee and coordinate all aspects of HVAC and mechanical systems within our organization. The ideal candidate will possess strong leadership skills, extensive technical knowledge, and a comprehensive understanding of residential install, install, plumbing and electrical operations. This role has full P&L responsibility, partnering with Marketing, Accounting and HR, driving sales growth and leading the full team at the branch location.

Requirements

5+ years of experience in HVAC industry, preferred , or a combination of 5+ years of experience within the trades industry with at least 2 years in a leadership role.
Proven ability to manage budgets, drive sales, and lead teams effectively.
Excellent communication, problem-solving, and organizational skills.
Proficiency in MS Office and HVAC management software.

Nice To Haves

Bachelor’s degree in Business Administration, Management, or related field (preferred).
Knowledge of HVAC systems is a plus, services, and industry regulations.

Responsibilities

Manage day-to-day branch operations, including scheduling, inventory control, and service delivery.
Ensure compliance with company policies, safety regulations, and industry standards.
Develop and manage branch budgets, monitor expenses, and achieve revenue and profit targets.
Analyze financial reports and implement strategies to improve performance.
Drive sales initiatives to expand customer base and increase market share.
Maintain strong relationships with clients, ensuring high levels of satisfaction and repeat business.
Recruit, train, and develop branch staff, including technicians and office resources.
Conduct performance evaluations and foster a culture of accountability and excellence.
Identify growth opportunities and implement plans to achieve business objectives.
Monitor market trends and competitor activities to stay competitive.