Operations Manager

Any Hour Group • Orange, CA

4d • $80,000 - $90,000 • Onsite

About The Position

The We Care Plumbing, Heating & Air (part of the Any Hour Group) operations and service management roles focus on overseeing daily department functions, driving team performance, and ensuring high-quality customer service del. The General Manager will oversee the daily operations of a branch, ensuring that all departments work efficiently to meet the needs of our customers. This role requires a hands-on leader who is not only strategic but also able to lead and coach successful behavior and operations. The ideal candidate will have a strong background in managing teams, financial acumen, and a passion for delivering outstanding customer service.

Requirements

• 5+ years of management experience in a service-based industry, preferably in home services, construction, or similar fields
• Ability to communicate effectively in both English and Spanish is strongly preferred.
• Strong leadership and team-building skills, excellent communication abilities, and a solid understanding of financial management
• A strong understanding of how to grow top line revenue and profitability (EBITDA) at a branch level is non-negotiable for this role
• A competency in ethically selling products/services and developing a sales team is required.
• Results-driven, customer-focused, with a strategic mindset and the ability to adapt to changing business environments
• Pre-employment background check & drug test

Nice To Haves

• Master of Business Administration in strongly preferred.
• Strong preference for candidates who have managed point of sale within customer's homes

Responsibilities

• Lead, mentor, and manage a team of service, sales, and install technicians, office staff, and other personnel to ensure the delivery of high-quality services
• Oversee all aspects of the company's operations, including scheduling, dispatching, and customer service, to ensure smooth and efficient processes
• Manage the company's budget, monitor financial performance, and work to improve profitability through cost-effective strategies and revenue growth initiatives
• Maintain and enhance customer relationships by ensuring prompt, professional, and quality service. Handle customer escalations and implement solutions to improve customer satisfaction

Benefits

• Growth Opportunities
• Supportive Environment
• Impact

What This Job Offers

• Job Type: Full-time
• Career Level: Manager