Operations Manager - University Park (2nd shift)

Carvana•Hoffman Estates, IL

7d•Onsite

About The Position

This supervisory role oversees daily operations at a Carvana Inspection Center and leads the vehicle reconditioning process in a lean manufacturing environment. The manager directs at least five leads and up to 70 front-line associates, maintaining a culture of continuous improvement and high associate engagement while meeting quality, production, and cost objectives. The position is not eligible for visa sponsorship. The role involves mentoring and developing direct reports, supporting succession planning, carrying out strategic plans, and ensuring adherence to operating standards and policies. The manager also oversees production capacity and planning, safety and loss prevention compliance, training and certification processes, and performance against team metrics. The position requires working in conditions that may be cold, hot, noisy, wet, or exposed to vehicle-maintenance fumes or odors, and may require overtime and weekend work.

Requirements

At least 5 years of management experience in automotive or a lean manufacturing environment.
Knowledge of lean manufacturing principles.
Experience leading and developing associates.
Proven ability to obtain project deliverables and company metrics.
Ability to read, write, speak, and understand English.
At least 18 years of age.
Valid unrestricted driver’s license with a clean driving record for the last 3 years.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Excellent written, verbal, and interpersonal communication skills.
Ability to work with and through teams to achieve results.
Strong analysis and decision-making ability.
Proficient computer skills.
Ability to work overtime and on weekends.
Ability to walk up to three miles each day.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to lift up to 40 pounds independently; most lifting is from knee to shoulder height, with additional lifting from various levels.
Ability to use required safety equipment and personal protective equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Hiring is contingent on passing a complete background check.

Responsibilities

Oversee day-to-day operations within the Inspection Center.
Mentor and hold direct reports accountable, and support succession planning through coaching, leadership development, training, and performance management.
Participate in developing and executing strategic plans, goals, and objectives aligned with company objectives.
Ensure adherence to operating standards, systems, policies, procedures, and performance standards.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
Recruit, select, orient, and train supervisory staff.
Ensure progression-path training and certification processes are consistently executed.
Train and mentor leads and associates by providing competency-based feedback.
Ensure adequate production capacity for each line and assist with production planning.
Ensure compliance with health and safety and loss prevention guidelines.
Provide vision and guidance to the reconditioning team in meeting performance metrics.
Positively reinforce and engage the team regarding quality, production, and cost objectives.
Participate in and lead problem-solving and continuous-improvement efforts.