Operations Manager

ShipMonk • Louisville, KY

11d • Onsite

About The Position

ShipMonk's Operations Managers are instrumental in driving significant business and personal growth within our rapidly expanding fulfillment network. This role involves leading either a specific functional operation (such as Inbound, Outbound, or Inventory) or an entire operational shift within a ShipMonk fulfillment center. A key aspect of this position is the responsibility to lead, develop, and engage a team of ShipMonk leaders, with a strong emphasis on inspiring, mentoring, and coaching them to achieve continuous individual and professional improvement. To succeed, Operations Managers must be adept at creative problem-solving, thinking innovatively, interpreting and acting on data, providing effective feedback across all levels, and achieving measurable business results that enhance productivity and efficiency.

Requirements

• 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries
• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent)
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS))
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members
• Effective communication and collaboration skills
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

Nice To Haves

• Bachelor's degree highly preferred

Responsibilities

• Create and maintain a safe work environment for all Associates and Leaders
• Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes
• Create, communicate and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis
• Constantly review and action performance data with your Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly)
• Partner with other managers to share best practices across shifts and the network

Benefits

• We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager