Operations Manager - Seating & Panels

MillerKnoll • East Greenville, PA

9d

About The Position

Responsible for leading, managing, and setting strategy for multiple Operations Work Team Leaders and their teams to achieve operational objectives (in such areas as safety, quality, reliability, cost, continuous improvement and employee morale), which align with and promote the achievement of Operations' and the corporation's business strategy. Results are achieved through coaching, leading, and developing Work Team Leaders and their teams. Additional results are achieved through effective planning, organizing, implementation and execution.

Requirements

• Bachelor's degree in manufacturing/operations management or equivalent professional experience required.
• Minimum of six years successful supervisory experience required (including leading teams, salaried level employees, multiple departments) in a technical or complex operations environment.
• Demonstrated coaching and change management skills.
• Previous experience in implementing and coaching HMPS (lean manufacturing principles and tools) in a multi-shift/team environment.
• Ability to express ideas effectively (verbally and nonverbal).
• Well developed interpersonal and communication skills, demonstrates professionalism.
• Adept at resolving conflict in a team environment.
• Demonstrated ability to identify and understand issues and make appropriate decisions.
• Proficient in ISO quality systems fundamentals and Lean Manufacturing principles.
• Must be PC and systems literate (Excel, Word, Lotus Notes).
• Demonstrated ability to effectively use office automation/communication software and tools currently being used in the HMI office environment.
• Must be able to perform all essential functions of the position with or without accommodations.

Nice To Haves

• Refer to the Operations WTL Career Ladder for further information such as experience/skills requirements and an illustration of typical supervisory responsibility for this position.
• Critical competencies for this position include: integrity and trust, customer orientation, job knowledge, decisiveness, relationship building, effective communication, systemic thinking, future focused, managing and developing talent, flexibility, innovation and business knowledge.

Responsibilities

• Championing the continuous improvement processes of operations by eliminating the seven forms of waste and creating processes that add 100% value to the customer.
• Championing change by using kaizen as a tool to improve the organization's capability by utilizing people's skill to solve problems proactively and constantly move towards the ideal situation or 'true north'.
• Ensuring that teams are engaging in kaizen activities everyday to proactively go after problems with a shop floor focus.
• Developing and coaching work team leaders to be capable of managing and leading in a problem solving management structure utilizing Facilitators and disciplined continuous improvement thinking.
• Employee selection and training, and helping employees develop new skills to increase their contribution to the business and improve processes.
• Motivating and involving production teams and work team leaders in improving processes through creativity, problem solving and learning.
• Setting expectations, teaching, encouraging, coaching and holding employees accountable to utilize standardized work.
• Soliciting employees' ideas for improvement and creating a work environment where employees are encouraged to take risks and share their ideas for improvement.
• Coaching work team leaders on effectively using leadership skills to drive improvements.
• Creating an operation that produces product only to customer demand (takt time) using one-piece-flow.
• Providing leadership through coaching, providing strategies, and removing barriers for successful implementation of pull systems.
• Identifying and solving broad problems that impact quality.
• Ensuring performance and accountability to zero defects.
• Partnering with customer service and corporate quality teams to ensure the identification of quality issues and their root causes, as well as, design and implement solutions.
• Managing and monitoring compliance to HMI quality plan and ISO 9000 certification.
• Showing appreciation of individuals and teams that demonstrate outstanding performance.
• Providing timely feedback including formal performance reviews, performance coaching, and discipline.
• Ensuring 100% on-time delivery of quality products to the customer by providing strategies and removing obstacles.
• Ensuring a safe working environment for all employees and visitors.
• Managing the team's safety program, implementation and commitment to 5-S principles, ensuring all safety training and development is completed for all employees, administration of safety policies and procedures, and compliance with all state and federal legislation.
• Managing and monitoring the achievement of corporate and plant environmental goals.
• Ensuring that work team leaders spend 80% of their time directly on the shop floor where the key value added activities take place.
• Performing additional responsibilities as requested to achieve business objectives.

Benefits

• Equal opportunity employment
• E-Verify Employment Eligibility Verification

What This Job Offers

• Job Type: Full-time
• Career Level: Manager