Operations Manager

Peaden Air Conditioning Plumbing and Electrical•Tallahassee, FL

28d•Onsite

About The Position

At Peaden Air Conditioning, Plumbing & Electrical, we've built our reputation by delivering exceptional customer service and developing great people. As we continue to grow throughout the Florida Panhandle, we're looking for leaders who take ownership, develop winning teams, and drive operational excellence. If you're passionate about coaching technicians, improving performance, and building a culture of accountability, we'd love to meet you. The Opportunity We're seeking an experienced Operations Manager to lead our residential HVAC operation in Tallahassee. This position is responsible for the overall performance of the HVAC service and installation departments through leadership, coaching, sales development, operational excellence, and KPI management. The ideal candidate has a strong background in residential HVAC, understands duct systems, has experience leading high-performing teams, and has worked within the Nexstar Network or similar performance-driven environment.

Requirements

5+ years of residential HVAC leadership experience
Previous Operations Manager, Service Manager, or General Manager experience
Strong residential HVAC diagnostic experience
Thorough understanding of residential duct systems and airflow
Proven ability to lead sales-focused service teams
Experience managing KPIs and departmental financial performance
Strong coaching and leadership skills
Excellent communication and conflict resolution abilities
Valid driver's license
Ability to pass a background check and drug screening

Nice To Haves

Nexstar Network experience
ServiceTitan experience
Multi-department home service leadership experience
Experience leading both service and installation departments

Responsibilities

Lead, coach, mentor, and develop service, installation & sales teams
Hold technicians and frontline leaders accountable to company expectations
Conduct ride-alongs, one-on-one coaching, and performance reviews
Build future leaders through ongoing development
Coach technicians on presenting solutions and building customer trust
Improve average ticket, close rate, maintenance conversions, and replacement opportunities
Reinforce ethical, customer-focused sales processes
Develop a high-performing sales culture without sacrificing customer experience
Partner with dispatch to maximize technician efficiency and customer satisfaction
Monitor scheduling, productivity, callbacks, warranty work, and profitability
Ensure operational consistency across all field activities
Drive continuous process improvement
Develop technical training plans
Improve HVAC diagnostics, ductwork knowledge, installation quality, and customer communication
Support onboarding and development of new technicians
Promote continuous learning and professional growth
Monitor and improve key operational metrics including: Revenue, Average Ticket, Closing Percentage, Maintenance Agreement Conversion, Technician Productivity, Callback Percentage, Gross Margin, Customer Satisfaction, Efficiency, Revenue Per Technician