Operations Manager

ShipMonk • Louisville, KY

9d • Onsite

About The Position

ShipMonk's Operations Managers are instrumental in driving significant business and personal growth within our rapidly expanding fulfillment network. This role involves leading either a specific functional operation (e.g., Inbound, Outbound, Inventory) or an entire operational shift within a ShipMonk fulfillment center. A key aspect of this position is leading, developing, and engaging a team of ShipMonk leaders, with a strong emphasis on inspiring, mentoring, and coaching them for continuous individual and professional improvement. Operations Managers are expected to be creative problem solvers, capable of thinking outside the box, interpreting and acting on data, providing effective feedback across all levels, and achieving measurable business results that enhance productivity and efficiency.

Requirements

• Bachelor's degree highly preferred.
• 2-3 years previous supervisory experience required, preferable within e-commerce, warehousing/distribution industries.
• 1-2 years management experience preferred (refers to salaried and degreed direct-reports, or equivalent).
• Operational experience and knowledge across two or more functional areas of e-commerce, warehousing/distribution, or 3PL operation (i.e. Outbound, Inbound, Inventory, Value-add Services (VAS)).
• Ability to manage, motivate, direct, lead, train and develop other leaders and team members.
• Effective communication and collaboration skills.
• Demonstrated ability to exceed target goals and objectives including examples of SLA accomplishments.
• Strong technical and analytical skills, with moderate to advanced capabilities in applications such as MS Excel, Google Sheets, Tableau, ERP/WMS/TMS, etc.

Responsibilities

• Create and maintain a safe work environment for all Associates and Leaders.
• Lead and develop a team of 3-7 front-line Supervisors and 50-200+ hourly associates.
• Act as the primary information source for the team, maintaining compliance and consistency, and taking corrective action when needed.
• Mentor, train, and develop teammates for career progression, performance improvement, and recognition purposes.
• Create, communicate, and maintain quality control policies and continuous improvement initiatives across the team(s), shifts, and fulfillment centers.
• Proactively identify and lead process improvement initiatives geared towards Safety, Quality, and Productivity.
• Build and deliver productivity plans by reviewing forecasts, determining productivity requirements, and partnering with other Operations Managers to balance labor on a daily and weekly basis.
• Constantly review and action performance data with Supervisors, ensuring adherence to, or exceeding operational goals (weekly, daily, hourly).
• Partner with other managers to share best practices across shifts and the network.

Benefits

• We believe in building for the long term, and our success is powered by five key differentiators that help us become true partners to our merchants.
• Global Fulfillment Network: Our 12+ owned and operated fulfillment centers span the US, Canada, the U.K., and Mainland Europe. We never outsource, ensuring quality and consistency.
• Proprietary Technology: We've eliminated the need for tribal knowledge with our AI-powered platform. It provides a real-time, unified view of inventory and orders, giving our merchants the control and visibility they need to succeed.
• Unrivaled Support: We provide hands-on, "mom and pop" support with a global reach. Our dedicated teams are on-site at every fulfillment center, ready to jump into action.
• Transparent Pricing: We believe in honest, long-term partnerships. Our all- inclusive pricing means predictable costs, with no hidden fees or surprises.
• Committed to the Future: We invest over $10 million annually in research and development to ensure our technology and services continually evolve, helping merchants plant roots with a partner who is here to stay.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager