Operations Manager

Friends of the Children - SF Bay Area•San Francisco, CA

16d•$70,000 - $80,000•Onsite

About The Position

Friends of the Children – SF Bay Area (Friends-SF) is seeking an Operations Manager to serve as the organization-wide operational backbone. This role involves building and managing systems, facilities, vendor relationships, and daily workflows to enable staff to focus on serving youth and families. The Operations Manager will partner across departments, translating high-level priorities into practical procedures and systems. This is a hands-on role for someone who enjoys bringing order to a dynamic environment and wants their work to have a direct impact on children and families.

Requirements

A bachelor’s degree or equivalent combination of education and professional experience.
4 to 6 years of progressively responsible experience in nonprofit operations, business operations, office or facilities management, administration, project management, or a related field.
Experience juggling multiple work streams, projects, deadlines, vendors, and stakeholders.
Hands-on experience with facilities, purchasing, contracts, budget tracking, and administrative systems.
Strong organizational, problem-solving, and follow-through skills.
Clear, warm written and verbal communication, and the ability to work well across departments and levels.
Sound judgment and discretion with confidential information.
Comfort moving between big-picture planning and rolling up your sleeves.
The ability to work independently, prioritize competing needs, and know when to escalate.
A demonstrated commitment to racial and economic equity and to creating inclusive, welcoming systems and spaces.
Must pass fingerprint and background checks.
Must pass pre-employment drug screening.
Must have safe driving record and valid driver’s license.
Ability to lift items weighing up to 30 lbs. on a regular basis without assistance.
Work requires the following motions: bending, twisting, squatting, and reaching.

Nice To Haves

Experience in a nonprofit or youth-serving organization, especially managing a community-based or youth- and family-facing site.
Experience with workplace safety, emergency preparedness, vendor and contract management, or compliance coordination.
Experience supporting organizational growth, office moves, renovations, or new-site launches.
Experience creating SOPs, operations manuals, dashboards, inventories, or compliance calendars.
Strong Microsoft 365 skills (Word, Excel, Outlook, Teams) and familiarity with project-management platforms.

Responsibilities

Develop, document, and continuously improve organization-wide procedures, workflows, templates, and shared systems.
Translate leadership priorities into clear work plans, timelines, owners, and follow-up.
Maintain the master organizational calendar for key deadlines, board and organizational events, trainings, and compliance activities.
Coordinate organization-wide meetings, retreats, trainings, and special projects from logistics to follow-up.
Identify and implement practical solutions for recurring bottlenecks and pain points.
Organize shared files and resources for easy staff access and assist teams with adopting new tools or practices.
Lead day-to-day facilities operations, including building access, maintenance, supplies, furniture, and equipment.
Act as the primary point of contact for contractors, facilities vendors, and service providers.
Coordinate preventative maintenance, repairs, inspections, and facilities projects.
Support workplace safety and emergency preparedness, including drills and incident documentation.
Ensure youth- and family-facing spaces are welcoming, functional, and ready for programming.
Manage vendor relationships, service agreements, renewals, and purchasing processes in collaboration with leadership and finance.
Track contracts, subscriptions, licenses, insurance certificates, and renewal deadlines.
Maintain inventories of supplies, technology, furniture, and emergency supplies.
Identify opportunities for cost reduction, vendor consolidation, and resource efficiency.
Track the operations budget and provide regular updates on spending, forecasts, and variances.
Coordinate invoice routing, coding support, receipts, and purchasing documentation for finance.
Support annual budgeting and gather documentation for audits, insurance, grants, and board reporting.
Coordinate day-to-day technology and equipment needs with the external IT provider.
Manage device, account, and access logistics for onboarding and offboarding staff.
Support good file management, data security, and confidentiality practices.
Ensure new team members have their workspace, equipment, systems access, and information ready on their first day.
Keep people-operations checklists, procedures, forms, and templates current and accessible.
Coordinate updates to the Employee Handbook and track required organization-wide trainings.
Assist in planning staff celebrations, recognition events, retreats, and other activities that foster a positive work environment.
Lead organization-wide projects, tracking milestones and communicating progress.
Develop simple dashboards and status reports for leadership visibility into priorities, risks, and deadlines.
Gather staff feedback and anticipate future systems, space, and capacity needs for organizational scaling.