Operations Manager (Field Installation Manager)

Vector Security • Melbourne, FL

1d • Onsite

About The Position

As an Operations Manager, you will lead daily service and installation operations with a focus on fire and commercial security systems across the Greater Brevard County area. You’ll manage a team of technicians, overseeing projects from kickoff through completion to ensure work is delivered on time, within budget, and to quality standards. This role partners closely with sales and customers to set expectations, coordinate scheduling, and drive a seamless installation experience. The environment is fast-paced and hands-on - success comes from staying organized, communicating effectively, and supporting your team while keeping projects moving forward.

Requirements

• High school diploma or equivalent; technical or trade school preferred
• Minimum of 5+ years of experience working with security, fire alarm, CCTV, and access control systems
• Fire systems experience (installation, service, and/or inspections) required, with at least 3+ years of hands-on experience
• Minimum of 1 year of supervisory or management experience leading field teams
• Strong knowledge of permitting processes, fire codes, and industry regulations
• Proven ability to manage multiple projects simultaneously in a fast-paced environment
• Strong communication skills, with the ability to coordinate across teams and set clear expectations with customers
• Valid driver’s license with acceptable driving record
• Experience with Microsoft Office and operational systems

Nice To Haves

• NICET Level III certification or higher strongly preferred
• FASA/BASA certification preferred

Responsibilities

• Lead day-to-day operations for service and installation teams, ensuring projects are completed safely, on time, and within budget
• Manage the full lifecycle of installation projects, including permitting, scheduling, material ordering, execution, and closeout
• Work closely with sales teams to review new projects, set realistic customer expectations, and ensure a smooth transition from sale to installation
• Provide technical guidance and support to field technicians working on alarm, CCTV, access control, and fire systems
• Monitor team productivity, ensuring technicians are effectively utilized and meeting performance expectations
• Recruit, hire, train, and develop technicians while providing ongoing coaching and performance management
• Maintain inventory and ensure fleet readiness to support operational needs
• Communicate proactively with customers regarding timelines, expectations, and project updates to deliver a strong customer experience
• Ensure compliance with industry regulations, safety standards, and permitting requirements

Benefits

• Competitive salary
• Growth opportunities
• Ongoing training and support, including paid certifications (FASA/BASA, NICET, etc.)
• Comprehensive operational support including project management, field support, and program resources
• Company vehicle + gas card
• Quarterly bonus eligibility
• Performance-based corporate incentive trips
• Competitive base salary plus short-term incentive
• Medical, dental, and vision coverage
• Company paid life and AD&D insurance.
• Company paid short- and long-term disability.
• Voluntary benefit products
• 401 (k) retirement savings plan
• Flexible Spending Account
• Paid time off
• Tuition reimbursement
• Employee Assistance Program (EAP)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED