Operations Manager

Limbach Facility Services•Burtonsville, MD

11d•Hybrid

About The Position

The incumbent assumes responsibility for ensuring and improving the performance, productivity, efficiency, and profitability of the Company through the provision of effective methods and strategies and is responsible for delivering and assisting with selling of all projects over $500k in size. The incumbent understands how to successfully deliver design build infrastructure projects directly to building owners, including management of subcontractors, effective communication with the building owner representative and maximizing gross profit returns. It is expected that this position works very closely with the Branch Sales Leader and their staff to help identify and sell MEP infrastructure projects from the branch’s top accounts.

Requirements

Bachelor’s Degree (in a construction-related field) or equivalent.
10+ years of experience within the mechanical HVAC industry.
5+ years of project management experience.
Demonstrated ability to engage in effective collaboration and communication (both written and verbal).
Strong analytical, problem-solving, and decision-making abilities.
Must have a valid driver's license.
Must have a driving record compliant with the Company's policies and MVR requirements, and consent to ongoing driving record monitoring by the Company.

Nice To Haves

Demonstrated experience leading a team.
Prior customer facing experience.
Strong cross-functional collaboration skills.

Responsibilities

Responsible for delivering an exceptional customer experience, rooted in on-time delivery, superior quality and delivery.
Advocates and reinforces the guiding principles, wellness program, and safety culture of the Company.
Creates an environment where the ODR team and sales staff work together closely, while maintaining clear roles and responsibilities across the cross-functional team.
Focuses on providing a seamless customer experience, comfortable collaborating with the account teams regardless of reporting relationship.
Inspires and motivates a team with tremendous positive energy.
Recruits talent from the local marketplace and is consistently identifying current and future potential talent.
Acts as an ambassador of the brand and company, creating a pool of interested talent.
Creates an environment where prospective employees are asking to join the Company.
Actively focuses on the development of their team, both in the current role and future career path.
Manages and projects costs in projects.
Maximizes the cash position in an owner direct project model.
Monitors projects on a weekly and monthly basis.
Manages and builds a relationship with a building owner.
Balances relationship needs with managing the PCO process, ensuring we remain cash positive, maximizing overall return and improving gross profit from booking to closeout.
Manages a diverse set of resources over both the short and long term, actively engaging both the field and office teams.
Supports both the Sales Leader and Branch Manager executing the Company’s strategy locally.
Participates in the creation of the localized strategy and has a primary responsibility in executing it.
Manages projects and is willing to help their teams in any manner necessary.
Ensures projects execute on track and if one is off track, immediately remediates the causes of delay, including spending time with the team on-site and employing an operating rhythm to resolve issues.
Drives onsite teams to manage projects according to agreed upon contract terms without variances.
Maintains appropriate Company confidentiality at all times.
Protects the assets of the Company and ethically upholds the Code of Conduct & Ethics in all situations.
Cultivates and promotes the “Hearts & Minds” safety culture.
Consistently exemplifies the Core Values of the Company (we CARE, we ACT WITH INTEGRITY, we are INNOVATIVE, and we are ACCOUNTABLE).