Operations Manager

The Worksphere•Houma, LA

19d•$110,000 - $150,000•Onsite

About The Position

The Operations Manager will play a pivotal role in building the operational backbone of the business. This is not a role for someone looking to maintain an existing operation—it is a hands-on opportunity to create one. Reporting directly to the Owner, this leader will design and implement the processes, systems, and workflows that will allow the company to scale efficiently over the coming years. This individual will oversee everything from job pricing and operational workflows to scheduling, accounting processes, CRM implementation, and field operations. They will lead the rollout and optimization of ServiceTitan (and other business systems), establish best practices for service and installation operations, and build the infrastructure needed for sustainable growth. The ideal candidate is a seasoned HVAC operations professional who has successfully built out functions before, understands the common pitfalls of growth, and knows how to build processes that create a smooth-running, high-performing organization. As the company grows, this position offers a clear path to Chief Operating Officer (COO) along with increased responsibility and compensation.

Requirements

Minimum of 5 years of leadership experience within a residential HVAC company
Proven track record of building, improving, or scaling HVAC operations
Extensive experience with HVAC service, installation, dispatch, and field operations
Demonstrated success implementing operational systems, SOPs, and scalable business processes
Experience implementing or optimizing ServiceTitan (required); additional CRM or field service software experience is a plus
Strong understanding of job costing, pricing strategies, operational reporting, and business financials
Experience improving scheduling efficiency and technician utilization
Ability to identify operational pitfalls and proactively build systems that support long-term growth
Hands-on leadership style with a willingness to roll up your sleeves and build alongside the team
Excellent leadership, communication, and decision-making skills
Strong business acumen with the ability to improve operational efficiency and profitability
Valid driver's license and ability to work onsite in Houma, LA

Nice To Haves

additional CRM or field service software experience is a plus

Responsibilities

Build and implement the operational systems and processes necessary to support the company's long-term growth
Lead the day-to-day operations of residential HVAC service and installation teams
Develop scalable workflows for service, installation, dispatching, and customer operations
Oversee job pricing, estimating processes, and operational profitability
Lead the implementation, optimization, and ongoing management of ServiceTitan and other CRM/business management platforms
Improve and streamline accounting workflows in partnership with leadership and accounting personnel
Design and optimize scheduling processes for both installation and service technicians
Create SOPs, KPIs, reporting, and operational dashboards to measure performance and drive accountability
Identify operational bottlenecks and proactively implement solutions before they become obstacles to growth
Recruit, mentor, and develop managers, technicians, dispatchers, and office staff
Foster a culture of accountability, ownership, and continuous improvement
Manage departmental budgets, labor costs, inventory, and operational expenses
Partner directly with the Owner on strategic planning, organizational development, and future expansion initiatives
Ensure an exceptional customer experience while continuously improving operational efficiency and profitability

Benefits

Competitive base salary of $110,000-$150,000, based on experience
Performance-based bonuses
Company-paid medical insurance (80% of employee premium)
Optional dental and vision insurance
401(k) with up to a 3% employer match
Paid vacation that increases with tenure
Two additional personal PTO days
Six paid company holidays
Optional short-term and long-term disability coverage
Direct partnership with ownership and significant influence over the future of the company
Clear career progression to COO as the organization scales