Operations Manager-Utah (Hybrid)
About The Position
The Utah Operations Manager is a hybrid operational partner to the Regional Director of Operations and a support resource for clinic teams across Utah. The role divides time between strategic growth initiatives, such as new clinic openings and service launches, and field deployment to address specific clinic needs. The manager leads scheduling and capacity optimization, supports clinic implementation and leadership development, executes growth projects, and uses operational data to improve patient access and clinic performance. The role requires regular travel between Utah clinic locations and strong collaboration with clinical and administrative teams.
Requirements
- Must live locally in Utah and be able to travel regularly between clinic locations across the region.
- 2–4+ years of progressive operational experience in healthcare, multi-site practice management, or clinic operations.
- Demonstrated ability to implement new ideas or complex projects and deliver measurable results in a clinical setting.
- Comfort with operational data, workforce management metrics, and EMR scheduling platforms, including template design and utilization tracking.
- Ability to establish credibility quickly and collaborate effectively with clinical providers and administrative staff.
- Bachelor’s degree in Healthcare Administration, Business, or a related field.
Nice To Haves
- Prior operational experience in behavioral health, psychiatry, or interventional mental health environments.
- Hands-on experience with AthenaHealth scheduling and reporting functions.
- Experience supporting new clinic openings, acquisitions, or new clinical service rollouts.
Responsibilities
- Serve as the market subject matter expert for scheduling templates, provider capacity, and utilization in Athena.
- Partner with Clinic Managers and the Transformative Care Center (TCC) to optimize waitlists, minimize capacity loss, and improve appointment conversions.
- Travel to clinic locations to troubleshoot operational bottlenecks, implement standard operating practices, and support onboarding, training, and coaching for new Clinic Managers.
- Lead operational project management for new clinic openings, acquisitions, and expansion of interventional care modalities, including SGB, Spravato, TMS, and Ketamine.
- Analyze clinic performance indicators such as utilization, fill rates, and cancellation trends.
- Support operational execution of revenue cycle workflows, including billing readiness, co-pay collection, and documentation completion.
- Build collaborative partnerships with Clinic Managers, Medical Directors, providers, and central shared services to solve problems and drive execution.
Benefits
- Market-competitive salary.
- Full medical, dental, and vision coverage, plus ancillary benefit options.
- Company-paid life insurance.
- Paid parental leave.
- 401(k) with company match.
- Paid vacation and sick time.
- 12 paid holidays.
- Free access to SGB treatment.
- Direct exposure to senior executive leadership and multi-site healthcare strategy, with the opportunity to grow into broader operational leadership.
- Opportunity to make a tangible impact on patients seeking innovative mental health care.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
