Operations Manager

Lang Masonry Contractors Inc•Waterford, OH

8d•Hybrid

About The Position

Wolf Creek Contracting is a commercial general contractor based in Waterford, Ohio, operating throughout southeastern Ohio and West Virginia. We deliver public and private construction projects ranging from $500K to $12M across the education, government, healthcare, and industrial sectors. Our self-perform concrete and general trades capabilities give us a competitive advantage in our market, and our project teams are built around accountability, quality, and getting work done the right way. We are in an intentional growth phase, building the leadership structure, the documented processes, and the project team depth that will define WCC for the next decade. The person we are hiring for this role will be central to that build. This is an upper-level management position working directly with the President to lead GC operations across WCC. You are not here to run projects. You are here to run the operation — the people, the process, and the performance standards that make every project successful. WCC operates through Project Success Teams — each led by a Project Manager with a team of superintendents accountable for field execution. You own that layer. Every PM reports to you. Your job is to make sure they have the systems, the support, and the accountability structure to perform at a high level consistently. You will also be the primary driver of process improvement at WCC. We are building documented operational standards from the ground up — SOPs that cover how we estimate, how we manage projects, how we communicate with owners, how we close jobs out. You will lead that work in partnership with the President and the KEY3 leadership team.

Requirements

Minimum 10 years of commercial construction project management experience
Project experience in the $1M–$10M range; GC prime delivery background required
Procore fluency — this is non-negotiable; our entire project management and reporting infrastructure runs on Procore
Demonstrated ability to lead and develop a team of project managers — not just manage projects personally
Track record of building or implementing operational systems, processes, or standards in a construction environment
Strong financial acumen — you understand GP%, cost-to-complete, change order margin, and WIP; you read a job cost report and know what it is telling you
Clear, direct communicator — with PMs, with field leadership, with owners, and with the president

Nice To Haves

Experience in education, government, or municipal construction sectors
Familiarity with Ohio and/or West Virginia public owner procurement processes
Experience with self-perform concrete or general trades operations
Background that includes both field and office roles — you understand what it takes to execute in the field, not just manage from a desk

Responsibilities

Own the day-to-day performance of WCC's GC project portfolio across all active Project Success Teams
Direct all Project Managers — weekly project reviews, accountability to schedule and budget, early identification of risk and fade
Monitor project health across the portfolio using WCC's weekly reporting system — GP trend, schedule status, change order aging, client relationship
Identify and address performance issues at the PM and superintendent level before they become project problems
Conduct quarterly deep-dive reviews on all active projects with PM and field leadership
Lead SOP development across core GC delivery functions: project startup, billing cadence, change order management, look-ahead scheduling, job closeout
Build and maintain a documented operating standard that every PM is trained against and held to
Drive continuous improvement in Safety, Quality, and Production, the three pillars WCC measures field performance against
Partner with the President and estimating team to ensure field feedback flows into future bid assumptions
Develop Project Managers at all experience levels — from new hires learning the WCC model to experienced PMs growing into senior roles
Lead the weekly PM team meeting — own the agenda, produce the output, drive accountability
Build onboarding and training processes that bring new PMs up to standard quickly and consistently
Be the person PMs come to when they have a problem — and have an answer or a process that helps them solve it
Weekly travel to active job sites throughout the Mid-Ohio Valley region: southeastern Ohio and northern West Virginia
Maintain visibility on field execution, superintendent performance, and self-perform crew deployment in coordination with the General Superintendent
Serve as an escalation point for field issues that exceed PM authority