Operations Manager 2nd shift

C.H. Robinson•Plainfield, IN

21h•Onsite

About The Position

The Operations Manager – 2nd Shift role is designed to support the continued growth of our night operations. This individual will oversee second shift operations, lead and develop two Area Managers, and drive performance across staffing, productivity, and service metrics. This is an excellent opportunity for a motivated leader to make a visible impact, strengthen a growing shift, and help shape the future of the operation. 2nd shift: Monday-Friday 2:30pm-11:00pm

Requirements

Must be at least 18 years old
Minimum 5 years of experience in a warehouse, distribution center, and/or manufacturing operations environment
Minimum 2 years of experience leading and managing teams
Knowledge of efficient and safe warehousing practices
Proficient computer skills
Manual dexterity required for operating machinery
Ability to occasionally lift up to 50lbs

Nice To Haves

High School Diploma or GED
Bachelor's degree from an accredited college or university
Ability to build strong relationships across all levels of the organization
Excellent interpersonal, organizational, communication, presentation, and negotiation skills
Ability to motivate and inspire high performing teams
Proven history of delivering detail oriented, accurate and organized results under pressure
Demonstrates the desire and capacity to operate in an entrepreneurial, multi-task environment
Bilingual in Spanish and English
Values a diverse and inclusive work environment

Responsibilities

Educate Distribution Center staff on Distribution Center Model vision, guiding principles, and strategy
Develop and maintain knowledge of fresh supply inventory, production processes, quality control, costs, and techniques for maximizing productivity
Maintain appropriate metrics evaluating operational and economic performance in the areas of receiving, shipping, inventory, production, and all service level offerings
Ensure all customer service metrics are consistently met or exceeded
Ensure receiving, shipping, inventory and production crews deliver product within specified quality, condition, and food safety protocols
Operate in an efficient/cost conscious manner so that all budgeted objectives are achieved
Review all equipment preventative maintenance schedules and work orders
Ensure safety and sanitation schedules that ensure the facilities compliance with HAACP, OSHA and Primus Inspection Standards are completed
Reinforce a culture of safety throughout the facility by following safety policies and procedures
Communicate clearly and concisely with all audiences; keep others informed and listens carefully to input and feedback
Work with Distribution Center leadership staff to execute standard operating procedures designed to ensure all facility services are accurately documented and consistently executed
Ensure safe and efficient use and maintenance of facility equipment
Reinforce safety and sanitation schedules that ensure the facilities compliance with corporate, OSHA and Food Safety standards
Monitor supplies, packaging, and raw materials needed to operate business on daily basis
Identify areas for improvement and make recommendations, including using metrics to identify areas for improvement
Root cause problem solving to drive process improvement
Ensure distribution center crews operate in an efficient, productive, accurate and professional manner
Maintain proper staffing levels, staff schedules, oversee hourly staff training; Plan needs based on projected projects and volume; Deliver timely performance feedback and corrective suggestions/actions to both staff and customer account teams
Maintain a constant presence in the work area to support and lead warehouse staff; Provide a safe work environment for all areas of operations; develop and maintain a positive and collaborative work environment
Ensure integrity and discretion when handling sensitive and confidential information
Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent
Support the annual merit and equity programs for assigned team to align compensation with performance results
Outline employee role accountabilities and expectations; manages performance to drive the right behaviors and improve results and provides useful real-time coaching, development activities and stretch assignments; supports employees with problem resolution
Develop people to meet both their career goals and the organization's goals
Encourage employee feedback through formal and informal channels.
Work with next level manager to acknowledge and take action on feedback to drive a trusting culture of open two-way communication, inclusivity, collaboration and continuous improvement
Other duties or responsibilities as assigned according to the team and/or country specific requirements

Benefits

Three medical plans which include Prescription drug coverage
Enhanced Fertility benefits
Flexible Spending Accounts
Health Savings Account (including employer contribution)
Dental and Vision
Basic and Supplemental Life Insurance
Short-Term and Long-Term Disability
Paid observed holidays
2 paid floating holidays for U.S. hourly employees
Flexible Time Off (FTO) offered to U.S. salaried employees — no accruals and no caps.
Paid Time Off (PTO) offered to all other employees in the U.S. and Canada
Paid parental leave
Paid time off to volunteer in your community
Charitable Giving Match Program
401(k) with 6% company matching
Employee Stock Purchase Plan