Operations Manager

Odyssey Technical Solutions•Phoenix, AZ

1d•Onsite

About The Position

Odyssey Technical Solutions is seeking a hands-on Operations Manager to lead and oversee the day-to-day operations of our Phoenix location. This role is responsible for managing a team of Radio Frequency Electronic Repair Technicians and support staff, ensuring high-quality service delivery, optimizing workflows, and driving overall operational performance. The ideal candidate is both a strong leader and a problem-solver who can balance technical team oversight with business operations.

Requirements

3–7+ years of experience in operations, team leadership, or service management
Experience managing technical teams (electronics repair, field service, manufacturing, or similar) preferred
Strong leadership and communication skills
Proven ability to manage multiple priorities and solve operational challenges
Experience with inventory management and workflow optimization
Results-driven mindset with a focus on efficiency and quality
Proficiency with basic business software and reporting tools

Nice To Haves

Background in electronics repair or a related technical field
Experience scaling or launching a new location or operation
Familiarity with KPI tracking and performance management systems

Responsibilities

Lead, supervise, and develop a team of electronic repair technicians and support staff
Oversee daily operations, including workflow management, scheduling, and job prioritization
Ensure quality control standards are consistently met and improved
Monitor and improve operational efficiency, turnaround times, and productivity
Manage inventory, tools, and parts to support repair operations
Hire, train, and evaluate team members; address performance issues as needed
Maintain a safe, organized, and compliant work environment
Collaborate with leadership on process improvements and operational strategy
Track and report key performance metrics (KPIs) for the location
Serve as the primary point of contact for the Phoenix operation