Operations Manager

City Museum•St. Louis, MO

12d•$50,000 - $55,000•Onsite

About The Position

City Museum is whimsy, wonder, and experiential play at its finest — and someone has to make sure it runs like a well-oiled, weirdly wonderful machine. That someone is you. As Operations Manager, you'll work alongside the Director of Operations to keep the full spectrum of park departments humming: directly overseeing Ride and Slide Operations, Parking, Guest Entry, and Housekeeping. and indirectly supporting Admissions, Security, and Risk Management/First Aid/Safety. You're the connective tissue between big-picture vision and day-to-day reality — equal parts strategist, problem-solver, and culture-keeper.

Requirements

At least 2 years of operations management experience.
A track record of getting things done — through motivation, smart delegation, and solid systems.
A sharp eye for process: you can look at how something works, spot the inefficiency, and propose a better way.
Exceptional organizational skills and a genuine passion for guest experience.
Strong leadership instincts and the ability to build and inspire a team.
Clear, confident written and verbal communication skills.
Solid computer proficiency — you're comfortable with the tools that keep operations organized.
Flexibility to work varied shifts including nights, weekends, and holidays.
Willingness and ability to travel as needed.
A valid driver's license.

Nice To Haves

Theme park, high-volume museums, or attractions experience is a major plus.

Responsibilities

Partner with the Director of Operations and other leaders to develop and implement the policies and standards that keep every team in Operations running at its best.
Champion a culture that is safe, efficient, professional, respectful, and genuinely enjoyable — for staff and guests alike.
Help maintain outstanding service and product standards across all museum operating departments.
Assist with training and execution of ride, slide, and facility maintenance procedures, best practices, and safety standards.
Observe operational conditions throughout the museum and keep the Director of Operations informed and ahead of any emerging situations.
Establish clear objectives for department managers and track progress.
Research, analyze, and monitor projects to ensure we're always adopting best practices and improving how we do things.
Maintain positive, productive relationships with community officials and business leaders.
Help manage and develop the Duty Manager program that keeps daily operations running smoothly.
Other duties as assigned.