Operations Manager

TORQ Coatings • Milwaukee, WI

10d • Onsite

About The Position

TORQ Coatings is seeking an exceptional leader to launch and grow its Milwaukee market. This is a hands-on leadership role where you will be responsible for the day-to-day operations of the Milwaukee branch. You will hire and develop your team, oversee production, ensure an exceptional customer experience, establish operational systems, and partner with the Regional Sales Manager to drive growth. The role involves wearing multiple hats, especially in the early stages, including hiring, production oversight, sales support, establishing SOPs, and customer service. As the market grows, the focus will shift to leading and developing a high-performing team. You will become the face of TORQ in Milwaukee, building a culture centered around accountability, quality, ownership, and customer service. This position reports directly to the Director of Operations and includes an extensive training program at the Chicagoland headquarters before launching the Milwaukee operation.

Requirements

• Entrepreneurial and excited to build something from the ground up.
• Strong leader who enjoys coaching and developing people.
• Comfortable making decisions and taking ownership.
• Mechanically inclined with experience in construction, home improvement, or skilled trades.
• Highly organized and able to manage multiple priorities.
• Excellent communicator with customers and employees.
• Passionate about delivering an exceptional customer experience.
• Willing to roll up their sleeves and do whatever it takes to build a successful operation.
• Hungry, driven, competitive, and motivated by growth.
• 3-7+ years of leadership experience in operations, construction, home services, manufacturing, or a related industry.
• Experience hiring, managing, and developing field employees.
• Experience overseeing production schedules and daily operations.
• Sales experience or a willingness to learn consultative in-home selling.
• Strong understanding of the Milwaukee metropolitan area is preferred.
• Valid driver’s license and the ability to travel throughout Southeastern Wisconsin.

Nice To Haves

• Candidates must live in the Milwaukee area.

Responsibilities

• Launch and oversee TORQ’s Milwaukee operation.
• Establish operational systems and Standard Operating Procedures (SOPs) for the branch.
• Lead daily morning production meetings and crew rollouts.
• Ensure projects are completed safely, efficiently, and to TORQ quality standards.
• Maintain branch profitability, quality, and customer satisfaction.
• Build a culture of accountability, ownership, teamwork, and continuous improvement.
• Recruit, interview, hire, and onboard Milwaukee’s installation crews.
• Train and develop field employees and future leaders.
• Conduct coaching, performance reviews, and accountability meetings.
• Build the operation from one crew into multiple high-performing crews as demand grows.
• Serve as the primary client-facing leader for the Milwaukee market.
• Meet directly with homeowners to resolve concerns and ensure an exceptional experience.
• Conduct job site visits, quality inspections, and final walkthroughs.
• Oversee service work, warranty issues, and customer follow-up.
• Protect and strengthen the TORQ brand throughout the market.
• Coordinate scheduling, logistics, inventory, and production.
• Monitor labor efficiency, material usage, and job profitability.
• Ensure jobs are completed on time and exceed customer expectations.
• Maintain safety standards and operational excellence across every project.
• Complete TORQ’s sales training and become proficient in our in-home sales process.
• Learn how to conduct consultations and confidently present our products.
• Partner closely with the Regional Sales Manager to support the Milwaukee sales representative.
• Assist with ride-alongs, customer appointments, and sales training when needed.
• Ensure seamless communication between sales and production to create an outstanding customer experience.

Benefits

• Base Salary: $65,000-$75,000 annually.
• Quarterly Performance Bonus: Earn additional compensation based on branch gross profit and overall operational performance.
• On-Target Earnings (OTE): $85,000-$110,000+ annually.
• Paid leadership training at our Chicagoland headquarters.
• Company technology and tools provided.
• Significant opportunity for advancement as TORQ expands throughout the Midwest.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed