Operations Manager- Complaint Resolution

U.S. Bank•Owensboro, KY

3d•$81,515 - $95,900•Onsite

About The Position

Directly and through staff, manages and coordinates the operational activities for cards and deposits. Ensures quality service and effective operations support for all assigned internal and external customers. Leads high performance teams of both entry level and skilled professionals by setting goals, providing ongoing feedback, measuring progress while recognizing success and building accountability with employees. Oversees adherence to corporate policies and procedures and ensures compliance with applicable laws and regulations within area of responsibility. Participates in the review and improvement of operational systems and procedures relevant to assigned units.

Requirements

Bachelor’s degree, or equivalent work experience
Typically three or more years of relevant experience

Nice To Haves

Thorough knowledge of operational functions, systems, procedures, various products and/or services supported by the assigned area(s)
Understanding of applicable Federal and State laws and regulations
Thorough knowledge of applicable products, programs, financial analysis and related documentation as applicable
Good organizational, managerial and project management skills
Well-developed customer relations skills
Excellent interpersonal and verbal and written communication skills
Excellent supervisory and management skills
Ability to manage multiple tasks

Responsibilities

Manages and coordinates operational activities for cards and deposits.
Ensures quality service and effective operations support for internal and external customers.
Leads high-performance teams by setting goals, providing feedback, measuring progress, recognizing success, and building accountability.
Oversees adherence to corporate policies and procedures.
Ensures compliance with applicable laws and regulations.
Participates in the review and improvement of operational systems and procedures.