Operations Manager; The Promenade at Sagemore

Knitwell Group • Marlton, NJ

6d • $20 - $25 • Onsite

About The Position

The Promenade at Sagemore is seeking an experienced Operations Manager. Talbots is a leading omni-channel specialty retailer of women's clothing, shoes and accessories, established in 1947 and known for its modern classic style, fine quality craftsmanship, and gracious service. The company values relationships, new ideas, smart risk-taking, and a commitment to offering modern classic style for every body type.

Talbots offers growth opportunities, incentive programs, and comprehensive benefits packages for full-time and eligible part-time employees. Perks include a generous merchandise discount, a referral incentive program, and discounts on travel, shopping, and concerts. The company culture is built on the values of "WE CARE": Winning as a team, Encouraging creativity, Committing to customers and associates, Acting with integrity, Respecting diversity, and Embracing community.

Requirements

• Experienced leader with two or more years of specialty retail experience with emphasis on store operations and/or visual merchandising.
• Model of professionalism with strong work ethic, integrity, and respect for others.
• Customer-centric, understanding how the importance of exceptional service contributes to growing store sales.
• Educator, coach and mentor that inspires team associates based on their individual strengths.
• Organized and strategic with the ability to make independent decisions and capable of working in a fast paced ever changing environment.
• Clear communicator of business-related information, and brand initiatives.
• Ambitious, enthusiastic and friendly, with the ability to work cooperatively in a diverse work environment.
• Possess the technological aptitude to navigate, coach and train computer POS/iPad/handheld systems.
• Comfortable climbing ladders, moving around regularly, and standing for extended periods of time.
• Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.
• Ability to work a flexible schedule based on the needs of the business including opening/closing shifts as well as weekends and holidays.
• Have open availability of 40 hours per week.

Responsibilities

• Create and foster a culture of hospitality through exceptional customer experiences and build enduring relationships both internally and externally.
• Provide an exceptional and meaningful customer service experience that promotes the product and builds brand relationships.
• Achieve sales and service metrics in key measurable areas including: Clientelling/Outreach, Appointment Setting, Talbots Classic Awards etc.
• Partner with the Manager to lead the team with ownership as it relates to all areas of operations.
• Plan, execute and lead floor sets, window displays, interior marketing, recalls, markdowns etc.
• Educate, train, and reinforce brand standards as well as company policies and procedures.
• Understand the appropriate balance needed between operational and selling energy and ensure proper planning/scheduling and prioritizing tasks and responsibilities to meet the needs of the business.
• Maintain knowledge of business and competitive landscape, fashion trends and key business drivers to strategically identify opportunities that will maximize sales and ensure financial goals are achieved.
• Ensure compliance of all company policies and procedures as well as local, state, and federal employment laws.
• Develop and maintain positive working relationships that support a productive work environment.

Benefits

• Comprehensive benefits packages accessible to both full time and eligible part time employees.
• 50%, 60% & 70% Merchandise Discount off Talbots and Haven Well Within.
• Referral Incentive Program
• Discounts on travel, shopping, concerts and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed