Operations Manager

Glide

19d•$80,000 - $120,000•Hybrid

About The Position

Glide builds an agentic platform that helps community banks and credit unions grow their deposit and loan portfolios. We’re hiring an Operations Manager to keep our NYC office running smoothly and make our team and customer experiences feel thoughtful, organized, and reliable. You’ll own the practical details: a ready office, a well-run event, a new teammate’s first day, and a customer visit where nothing important gets missed. You’ll also use AI tools, connectors, agents, and simple automations to reduce repetitive work and make those operations more dependable.

Requirements

Experience owning office operations, events, or administrative logistics, with concrete examples of work you carried through to completion.
Strong organization, responsive communication, and attention to the details that make teammates and guests feel looked after.
Comfort using AI tools and learning connectors, agents, and automations. You can explain what a workflow does, check its output, and recognize when a person needs to decide.
Practical judgment about budgets, vendors, changing priorities, and confidential information.
Confidence working with tools such as Google Workspace, Slack, and Notion.
Startup or tech-company experience is helpful.

Responsibilities

Run the office: Own supplies, facilities, room readiness, meals, and relationships with building management, cleaning, and other vendors.
Build a great team experience: Organize team gatherings, recurring rituals, and retreats, with clear plans, budgets, and follow-through.
Coordinate onboarding logistics: Make sure equipment, desks, welcome details, and first-day schedules are ready; partner with IT on access and managers on their teams’ onboarding.
Handle customer logistics: Coordinate client visits, meals, arrival instructions, travel arrangements, and onsite readiness with customer-facing teams.
Plan events from start to finish: Coordinate our annual client conference and other customer and sales events, including venues, vendors, schedules, attendee needs, and contingency plans.
Own merchandise and event materials: Manage ordering, stock, distribution, and shipping so the right materials arrive where and when they’re needed.
Improve recurring work with AI: Turn requests into checklists, readiness summaries, reminders, and drafts. Connect tools where useful, verify outputs, and keep clear approval points for spending and external communications.
Keep operations accountable: Track budgets, invoices, commitments, owners, and deadlines; surface issues early and close the loop.