Operations Manager

Minuteman Security Technologies • Vernon, CT

22h

About The Position

The Operations Manager in the security industry is responsible for overseeing the daily operations, logistics, and resource allocation of security services. This role ensures that security operations are efficient, compliant, and aligned with the organization’s objectives. The Operations Manager works closely with branch coordinators, supervisors, and client representatives to ensure high-quality service delivery, operational efficiency, and the safety of all stakeholders. This is a strategic leadership role that requires a strong background in operations, security protocols, and people management.

Requirements

• A Sense of humor, creativity, and positive attitude
• Bachelor’s degree in Business Administration, Security Management, Operations Management, or related field or equivalent experience; Master’s degree is advantageous.
• Minimum of 7-10 years in an operations management role, preferably within the security industry, with a track record of success in leadership and process improvement.
• Strong organizational, analytical, and strategic planning skills
• Excellent communication and interpersonal skills for effective team and client engagement
• Proficiency with scheduling software, budgeting tools, and Microsoft Office Suite
• Ability to manage budgets and financial performance, with strong data analysis abilities
• Familiarity with security protocols, compliance regulations, and incident response
• Results-oriented, proactive, and adaptable with strong decision-making skills.
• High level of integrity, resilience, and commitment to achieving high standards.

Nice To Haves

• Relevant security or management certifications (e.g., Certified Protection Professional, Project Management Professional) are a plus.

Responsibilities

• Manage and supervise the day-to-day security operations across multiple sites, ensuring that all operational goals and service level agreements (SLAs) are met.
• Develop and implement policies and procedures to optimize operations.
• Recruit, train, and supervise a team of security coordinators, guards, and administrative staff.
• Foster a positive work environment and support ongoing professional development.
• Act as a primary liaison with clients to address their security needs, resolve issues, and ensure client satisfaction.
• Conduct regular client meetings to review performance and identify improvement opportunities.
• Coordinate resource allocation, including staff deployment, shifts, and equipment distribution, to maximize efficiency and maintain adequate coverage at all times.
• Ensure compliance with all local and federal regulations, industry standards, and company policies.
• Identify and mitigate risks by implementing safety protocols and conducting regular audits.
• Oversee budgeting, forecasting, and financial performance for security operations.
• Analyze financial reports to manage expenses and meet budget goals.
• Lead response efforts for incidents and security emergencies, coordinating with law enforcement or emergency services as required.
• Collaborate with senior management to align operational strategies with company goals.
• Contribute to business development efforts by improving operational efficiency and client satisfaction.
• Perform other job-related duties as assigned.

Benefits

• Equal employment opportunity to all individuals regardless of protected characteristics.
• Affirmative action to ensure applicants and employees are treated without regard to protected characteristics in all terms and conditions of employment.
• Smoke-free and drug-free workplace.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior