Operations Manager

QXO•Savage, MD

5h•Hybrid

About The Position

The Operations Manager is responsible for leading daily branch operations across warehouse, yard, inventory, shipping and receiving, delivery and dispatch, fleet, and related operational functions to ensure a safe, efficient, organized, and customer-focused operation. This role provides leadership to operational teams while coordinating staffing, inventory flow, equipment, facilities, delivery schedules, and customer fulfillment. In addition to overall operational leadership, the Operations Manager directly coordinates daily dispatch activities, including scheduling deliveries, assigning drivers and equipment, preparing next-day delivery plans, and ensuring customer orders are properly staged and loaded. Working closely with Sales, Inside Sales, Counter Sales, Purchasing, Warehouse, Drivers, and branch leadership, this role ensures customer commitments are met while maintaining high standards for safety, inventory accuracy, productivity, and service.

Requirements

High school diploma or equivalent required
Minimum 5 years of experience in building materials, warehouse operations, distribution, logistics, transportation, or a related environment
Previous leadership or supervisory experience
Experience managing warehouse workflow, inventory, shipping and receiving, and material handling
Previous experience coordinating delivery schedules, Drivers, equipment, or transportation operations
Knowledge of the local delivery area
Working knowledge of applicable DOT and transportation safety requirements
Basic proficiency with computers, inventory systems, and business applications
Valid driver's license required where operation of company vehicles is necessary
Forklift certification or ability to obtain certification may be required

Nice To Haves

10 or more years of building materials or related industry experience preferred
Experience within wholesale building materials, lumber, construction supply, or distribution strongly preferred
Previous dispatching, logistics, transportation, or fleet-coordination experience
Experience leading multi-functional branch operations
Knowledge of interior building materials, including drywall, metal framing, acoustical products, and related materials, where applicable
Previous commercial driving experience is a plus
Forklift certification or material-handling equipment experience preferred
Experience with dispatch, routing, GPS, ERP, WMS, or transportation-management systems
Experience with Lean, 5S, continuous improvement, or standardized work practices is a plus
CDL Class A and current DOT Medical Examiner’s Certificate may be required based on location and operational responsibilities

Responsibilities

Lead daily branch operations to ensure teams are prepared to safely and efficiently support customers
Oversee warehouse, yard, shipping, receiving, delivery, and other assigned operational functions
Provide operational oversight and support to Inside Sales, Counter Sales, and other assigned branch personnel
Establish daily priorities and allocate staffing, equipment, and resources based on customer and business needs
Conduct routine operational walkthroughs to verify department readiness, housekeeping, inventory organization, equipment condition, and safety
Monitor operational performance and proactively address issues that could impact customers or productivity
Coordinate activities across departments to maintain efficient workflow and customer service
Serve as a key operational resource for employees and customers
Own and coordinate daily delivery and pickup schedules for assigned customers and delivery areas
Plan, organize, and assign Drivers, Helpers, trucks, forklifts, and other delivery resources to maximize efficiency
Review customer delivery requirements, jobsite conditions, order priorities, route considerations, and equipment needs when developing schedules
Prepare next-day delivery plans and communicate assignments to Warehouse, Drivers, and Operations teams
Coordinate first-run, second-run, and priority deliveries based on customer requirements and operational capacity
Develop efficient delivery routes based on geography, customer requirements, equipment availability, and scheduled delivery windows
Monitor daily delivery activity and adjust schedules in response to traffic, weather, customer changes, equipment issues, or other operating conditions
Maintain regular communication with Drivers and internal teams regarding delivery status and schedule changes
Communicate delays or service concerns promptly to customers and appropriate internal partners
Ensure customer orders are accurately picked, staged, verified, and prepared for scheduled deliveries
Coordinate with Warehouse personnel to ensure next-day orders and priority loads are completed on time
Distribute work assignments to forklift operators and other personnel supporting delivery preparation
Communicate delivery plans, load priorities, route sequencing, and equipment requirements to Warehouse and Operations teams
Verify delivery schedules are aligned with available trucks, Drivers, Helpers, forklifts, and other resources
Ensure vehicles are loaded safely and appropriately for scheduled delivery sequences
Assist with resolving missing materials, incomplete loads, damaged products, or other issues that could affect deliveries
Provide hands-on warehouse and material-handling support when necessary
Lead warehouse and yard activities to ensure safe, accurate, and efficient material flow
Oversee picking, staging, stocking, receiving, loading, and movement of building materials
Ensure warehouse, yard, loading, staging, and storage areas remain clean, organized, accessible, and safe
Coordinate placement of incoming inventory and optimize storage locations to improve workflow and space utilization
Ensure materials remain properly identified, stored, and in sellable condition
Resolve operational issues affecting customer orders and material availability
Maintain high standards for housekeeping, security, and organization
Monitor inventory accuracy and support effective inventory-control processes
Coordinate cycle counts, physical inventories, inventory reconciliation, and related activities
Investigate inventory discrepancies and coordinate corrective actions
Partner with Purchasing and Sales to maintain appropriate product availability
Ensure incoming materials are accurately received, counted, inspected, and stored
Coordinate placement and relocation of inventory to maximize warehouse efficiency
Maintain accurate inventory and operational documentation
Support seasonal, storm-related, and changing inventory requirements
Ensure safe, reliable trucks, forklifts, and other operational equipment are available to support daily delivery and warehouse requirements
Schedule vehicles, forklifts, and equipment for routine maintenance and service
Coordinate road service, tire service, forklift maintenance, and other equipment repairs
Monitor equipment condition and ensure unsafe or damaged equipment is removed from service when appropriate
Communicate equipment outages and adjust delivery or operational plans accordingly
Coordinate with internal Maintenance teams, vendors, and service providers to minimize downtime
Support routine vehicle and equipment inspections
Monitor equipment availability and utilization to minimize disruption to customer deliveries
Lead, coach, develop, and support Warehouse, Yard, Shipping, Receiving, Delivery, and other assigned branch employees
Establish clear expectations for safety, productivity, customer service, and accountability
Coordinate staffing schedules based on operational and delivery requirements
Assign daily responsibilities and adjust resources as workload changes
Review and approve employee timekeeping and attendance records as assigned
Conduct team meetings and communicate operational priorities and business updates
Provide timely coaching and feedback to improve performance
Support onboarding, training, cross-training, and employee development
Foster a professional, collaborative, accountable, and customer-focused work environment
Partner closely with Sales, Inside Sales, Counter Sales, Purchasing, Warehouse, Drivers, and branch leadership
Serve as an escalation point for delivery, material, fulfillment, and operational concerns
Coordinate communication between customers, Sales, Warehouse, and Drivers regarding delivery requirements
Resolve customer concerns promptly while maintaining company service standards
Maintain professional relationships with customers, vendors, service providers, and internal partners
Support customer fulfillment from order preparation through final delivery
Promote and maintain a safety-first culture across all operational and transportation activities
Ensure compliance with company safety policies, OSHA requirements, applicable DOT requirements, PPE standards, and transportation procedures
Ensure truck loads comply with applicable weight, securement, and transportation requirements
Conduct routine inspections of warehouse, yard, loading areas, vehicles, equipment, and surrounding property
Ensure employees are properly trained and authorized before operating forklifts or other equipment
Maintain required safety, vehicle, and operational documentation
Report and respond appropriately to accidents, injuries, near misses, property damage, and unsafe conditions
Develop, implement, and improve warehouse, dispatch, delivery, and operational procedures
Identify opportunities to improve route efficiency, delivery performance, productivity, inventory accuracy, safety, and customer satisfaction
Establish standardized workflows and operational best practices
Monitor operational performance and recommend corrective actions when expectations are not met
Anticipate potential operational risks and proactively develop solutions
Support implementation of new systems, technology, equipment, and processes
Perform additional duties and special projects as assigned