Operations Manager

Rainbow Blossom•Louisville, KY

17d•Hybrid

About The Position

Rainbow Blossom was started in 1977 by Rob and Pumpkin Auerbach and is now led by their daughter, Summer Auerbach. We're proud to have been part of the Louisville community for nearly five decades. Our mission is to be a resource for improving the quality of life for ourselves, our community, and our company. We are a values-driven organization that supports health, wellness, and individuality. We hire people from all walks of life and aim to create a workplace that is professional, supportive, and meaningful. The way we work matters just as much as what we do, and we look for people who reflect that in how they show up every day. Position Overview The Operations Manager is responsible for leading the day-to-day operations of all Rainbow Blossom stores. This role partners closely with Store Managers and the Blossom Bar General Manager to build strong teams, create consistent operations, and ensure every location delivers an exceptional customer experience. This is a highly visible leadership role focused on coaching, accountability, operational excellence, and continuous improvement. You'll work across departments to develop leaders, improve processes, solve problems, and ensure every location is positioned for long-term success.

Requirements

5+ years of management experience, including hiring, coaching, performance management, and accountability
5+ years of grocery retail experience
Strong knowledge of retail operations, labor management, inventory control, merchandising, budgeting, pricing, and financial performance
Excellent communication, organization, and leadership skills

Nice To Haves

Experience developing leaders
Experience improving operational processes
Experience driving results across multiple locations

Responsibilities

Lead, coach, and develop Store Managers and the Blossom Bar General Manager
Build a culture of accountability, collaboration, and continuous improvement
Partner with managers on staffing, labor management, scheduling, and operational planning
Improve store performance through coaching, operational consistency, and problem-solving
Ensure stores consistently deliver excellent customer service and maintain company standards
Oversee training and leadership development across all locations
Support inventory accuracy through audits, cycle counts, and bi-annual physical inventories
Lead operational initiatives that improve efficiency, communication, and execution
Oversee facility maintenance, safety, and regulatory compliance
Work closely with the Owner and leadership team to execute company goals and strategic initiatives