Operations Manager

Lutheran Social Services of the Southwest•Phoenix, AZ

7d•$65,000 - $68,000•Hybrid

About The Position

The Operations Manager provides operational leadership and support to ensure efficient, effective, and compliant business operations across the organization. This position manages and coordinates facilities, fleet, vendors, office administration, records, and operational systems that support agency-wide needs. The Operations Manager works closely with leadership and internal departments to address operational needs, maintain safe and functional work environments, improve processes, and support the responsible use of organizational resources.

Requirements

Bachelor’s degree preferred, or equivalent combination of education and experience.
Minimum of three years of progressively responsible experience in operations, facilities, administration, business management, or a related field.
Supervisory or team leadership experience preferred.
Strong organizational and project management skills.
Ability to manage multiple priorities and meet deadlines.
Strong problem-solving and decision-making skills.
Effective written and verbal communication skills.
Ability to build positive working relationships with staff, vendors, and service providers.
Working knowledge of facilities, fleet, vendor, and office operations.
Proficiency with Microsoft Office, including Excel.
Ability to handle confidential information with discretion.
Commitment to the mission and values of LSS-SW.
Valid Arizona driver’s license and reliable transportation
Ability to travel between agency locations as needed.
Must be able to obtain a Level One Fingerprint Clearance Card and successfully clear all required background checks before and throughout employment

Responsibilities

Manage day-to-day operations and support continuous improvement initiatives.
Maintain operational policies, procedures, and systems that promote efficiency and accountability.
Manage operational budgets, expenditures, and opportunities for cost savings.
Manage facilities, leases, maintenance, relocations, vendors, and property management relationships.
Manage fleet operations, insurance, vehicle maintenance, equipment, and organizational assets.
Maintain records, contracts, document retention, and operational documentation.
Support regulatory, contractual, insurance, and safety requirements.
Support business continuity and emergency preparedness efforts.
Manage office administration, supplies, equipment, and operational needs across agency locations.
Supervise the Operations Coordinator and Receptionist.
Partner with leadership and internal teams to identify needs, resolve operational challenges, and improve efficiency.