Operations Manager

MTM Transit•San Antonio, TX

1d•$80,000 - $110,000•Onsite

About The Position

The Operations Manager will play a key role in the management, training, and development of staff and implementation of short and long-term strategic processes. The Operations Manager will oversee all aspects of the operations staff, primarily the drivers, maintenance, and dispatch staff to ensure that the daily operations and needs of the client are effective, efficient, and are completed based on contractual requirements. The Operations Manager will strive to ensure the safest and highest quality transportation experience for our passengers while operating within the budget of the contract. This position is dependent on the award of contract.

Requirements

Bachelor’s Degree (or equivalent combination of education and experience) in a related field
At least 5 years of experience within the Transit Industry
A minimum of three (3) years of transit management experience, including a minimum of two (2) years in management or operations of an ADA Paratransit service of comparable size (160 vehicles).
Previous experience working with senior citizens or people with disabilities
Must possess a valid driver’s license
Thorough knowledge of ADA, DOT, FTA regulations
Strong problem-solving skills
Ability to understand and administer discipline
Knowledge of basic safety and training procedures
Map reading, two-way radio communication and driving experience preferably in a demand responsive service environment
Ability to maintain high level of confidentiality
Regular attendance is required

Nice To Haves

Capabilities as it relates to data analytics and reporting preferred

Responsibilities

Oversight of Drivers, Dispatchers, and operations employees and their daily performance, to ensure safe, efficient, effective operation, including scheduling, expenditures, attendance and discipline
Perform monthly Safety meetings
Training, retraining and updates to policies, procedures and safety guidelines
Perform Driver evaluations as required by contract, as well as ADA, DOT, and FTA requirements
Communicate regularly with the client to ensure positive productive relationship, and to assist them with updates, information, and system upgrades as needed
Perform additional duties as assigned or required
Monitor performance of direct reports and provide coaching and guidance