Operations Manager
About The Position
Integrated Specialty Coverages, LLC (ISC) is a growth stage technology and data-driven commercial MGA and insurance wholesaler leading innovation in the market. Backed by one of the leading private equity firms, Onex Partners, and led by a forward-thinking management team, ISC is combining the worlds of insurance and technology to create an Insurtech powerhouse. As a leading online distributor of insurance products for a range of industries and “Main Street USA”, we are looking for the right people to help us in our mission of achieving exponential growth. We strive to be the number one place to go for brokers and agents to source insurance. To accomplish this, we’re building a digitally focused team that deeply understands the intersection between user experience, data, and AI/ML to optimize the way we engage with our customers and partners. An Operations Manager oversees the daily functions of a business. They coordinate various departments, manage resources, and implement strategies to enhance productivity. By analyzing performance metrics, they identify areas for improvement and drive initiatives that align with company goals. In addition to managing staff and resources, Operations Managers also handle budgeting and forecasting. They play a crucial role in maintaining quality standards and ensuring customer satisfaction, ultimately contributing to the organization’s success and growth. Manages the daily activities of an organization's operation, ensuring that processes run smoothly and efficiently. Implements company policies, procedures, and initiatives to ensure efficient operations. Monitors performance against operational goals and evaluates and enhances current operational systems.
Requirements
- Bachelor's degree
- 5 years in an operations-related field
- 1-3 years of supervisory experience
- Strong customer service
- Proficiency in Microsoft Office Suite and ability to quickly learn industry-specific software
- Ability to work collaboratively with team members and other departments
- Strong desire to learn, explore new ideas, and seek out new knowledge
- Ability to be flexible, embrace change, and quickly pivot in response to shifting priorities
- Demonstrates experience working with cross functional teams, leveraging influence and collaboration to drive results
Responsibilities
- Manages daily workload to ensure organizational efficiency.
- Account management working with internal stakeholders
- Develops reporting and auditing processes used to analyze operational effectiveness and reviews performance reports from team leaders.
- Coordinates operations with other functions.
- Identifies opportunities for operational improvements and implements solutions.
- Monitors and measures service metrics and utilize to develop standards, improvements, or changes to process.
- Makes recommendations for changes to products or services based on customer feedback and requests.
Benefits
- Employee Ownership Program
- Professional development opportunities
- Owner Referral Program
- Work from home reimbursement for remote/hybrid roles
- Canary emergency financial assistance program
- Comprehensive medical, dental, vision
- Life/AD&D Insurance
- Confidential, Employee Assistance Program
- Health Savings Account, includes company contribution
- Short-term disability
- Voluntary benefits - supplemental accident, critical illness, hospital insurance
- Employee discounts
- 401(k) Plan with company match contribution
- Addition Wealth Financial Wellness Program
- Various Time Off Programs
- 11 company paid holidays
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
