Operations Manager

Broadway National Inc•Hauppauge, NY

3h•$65,000 - $85,000•Onsite

About The Position

Broadway National, one of Inc. 5000’s fastest growing privately owned companies, provides national and international Property Management services to high profile clientele throughout a wide range of businesses. Such businesses include Tech, Restaurant, Super Market, Facility Maintenance, Retail, Specialty and more.

Requirements

Proven experience in operations management or a leadership role
Strong customer service skills with excellent phone and communication etiquette
Strong problem-solving, analytical, and decision-making abilities
Excellent leadership skills with the ability to motivate, coach, and support team members
Strong verbal and written communication skills
Ability to multi-task and prioritize in a fast-paced environment
Pro-active, organized, and detail-oriented

Nice To Haves

Bachelor’s degree preferred; equivalent combination of education and experience will be considered
National retail and facility maintenance experience preferred
Experience working with and managing sub-contractors preferred

Responsibilities

Audit and review the team’s customer proposals to ensure accurate pricing, proper scope, and alignment with client expectations
Analyze detailed operational reporting to support job completion, improve workflows, and maintain a high level of customer satisfaction
Identify trends, reporting discrepancies, and coaching opportunities to improve team performance and operational efficiency
Conduct deep-dive reporting analysis in preparation for internal Quarterly Business Reviews (QBRs)
Complete, manage, and run work orders as needed to support operational demands and ensure client expectations and service timelines are met
Develop and maintain strong relationships with assigned clients, serving as a secondary escalation point for operational concerns and service-related issues
Travel as needed for client meetings, operational reviews, and QBRs
Develop and strengthen relationships with Operations Coordinators, providing guidance and escalation support
Ensure proper work order distribution in accordance with company policies and operational standards
Step into various team roles as needed to support operational continuity and business needs
Partner with the Sales and Account Executive teams to lead and participate in client calls
Ensure workflows are followed properly, identifying operational bottlenecks and implementing process improvements
Assist management in troubleshooting operational issues and escalations to improve job flow and productivity
Always respond to clients, service providers, and associates professionally and expediently
Approve payroll hours as needed
Enter and/or ensure billing information is entered accurately for credit card transactions
Adhere to all company policies and procedures
Perform additional duties as assigned or required