Operations Manager

Beacon Mobility•Brattleboro, VT

2d•Onsite

About The Position

F.M. Kuzmeskus Inc. (TravelKuz) is seeking an Operations Manager who will oversee all operational aspects of a multi-service, fast-paced operating environment. This position will manage 30+ drivers, 30+ daily routes, 30+ vehicles, Transportation Coordinators, Mechanics and Trainers. The role serves as the primary contact to the school districts and ensures strong collaborative relationships with key stakeholders. Effective and frequent communication with staff ensures employees have available resources to meet daily operational tasks successfully. The position partners with safety leaders to establish and maintain a ‘safety-first’ culture. Responsibilities include daily, weekly, and monthly review of key operational metrics, interviewing, hiring, and training new transportation coordinators/supervisors, and identifying/cultivating internal talent for next-level positions. The role also involves preparing monthly work schedules, maintaining appropriate staffing levels by fostering a positive work culture, and ensuring all employees have proper certifications, training, and licensing. Collaboration with fleet maintenance is required to keep vehicles operational and safe. Monthly billing and payroll preparation are also key duties.

Requirements

Bachelor’s degree or equivalent work experience in operations management, business administration, or related field.
Progressive work experience in a fast-paced work environment.
Management of hourly staff, and responsible for managing metrics.
Proficient experience in the use of Microsoft Office.
Maintain a good driving record.
Self-motivated, show initiative and have a strong work ethic.
Must be comfortable with early-morning hours.
Exhibit strong leadership skills and can successfully supervise and direct teams.
Effective customer service and conflict resolution skills.
Must be detail-oriented and like solving problems.
Maintain a very high standard of accuracy and confidentiality.
Must show ‘grace under pressure during extremely busy times.

Nice To Haves

Enjoy working in an environment that is 100% committed to supporting our students.

Responsibilities

Serve as the primary contact to the school districts and ensure strong collaborative relationships with key stakeholders.
Ensure employees have available resources to meet the daily operational task successfully through effective and frequent communication.
Partner with safety leaders to establish and maintain a ‘safety-first’ culture.
Daily, weekly, and monthly review of key operational metrics.
Interview, hire, and train new transportation coordinators/supervisors.
Identify and cultivate a pipeline of internal talent for next-level positions.
Prepare monthly work schedules.
Maintain appropriate staffing levels for drivers and monitors by driving a positive work culture.
Ensure all employees have proper certifications, training, and licensing.
Work with fleet maintenance to keep vans and buses operational and safe.
Review and prepare billing and payroll each month.