Operations Manager

Play Playground•Nashville, TN

4d•Onsite

About The Position

Play Playground is an immersive, large-scale entertainment destination featuring oversized games, interactive challenges, and high-energy social experiences designed for adults, families, and groups. With locations in Las Vegas and Nashville, it blends bold cocktails, themed environments, and playful competition to create a vibrant, game show-inspired atmosphere. Founded in 2023, the company focuses on delivering memorable, gamified hospitality experiences through theatrical design and immersive entertainment. We are seeking an experienced Operations Manager to lead day-to-day venue operations, support our team, and help drive the continued success of our business. The Operations Manager will oversee all daily operations of the venue and staff. This role requires a hands-on leader who can effectively manage late-night shifts, maintain high operational and service standards, drive revenue, and ensure a seamless guest experience. The ideal candidate thrives in a fast-paced environment, leads by example, and is committed to operational excellence.

Requirements

Nightclub, bar, hospitality, entertainment venue, or live-music venue management experience preferred.
Strong understanding of Nashville's hospitality and nightlife scene.
Excellent conflict resolution, communication, and organizational skills.
Proven ability to lead teams in a fast-paced environment.
Strong problem-solving and decision-making abilities.
Experience managing schedules, labor, and operational processes.
Proficiency with POS systems, scheduling software, and Microsoft Office is preferred.
Ability to work nights, weekends, and holidays.
Employment with the Company may be contingent upon successfully completing a background check, where permitted by law.
A criminal conviction will not automatically disqualify an applicant from employment.
The Company evaluates criminal history on an individualized basis, considering factors such as the nature of the offense, the time that has passed since the offense or completion of the sentence, and its relevance to the position being sought.
All background checks will be conducted in compliance with applicable federal, state, and local laws.

Responsibilities

Oversee all daily operations of the venue and staff.
Manage late-night shifts, maintain high operational and service standards, drive revenue, and ensure a seamless guest experience.
Schedule, supervise, and mentor team members across all departments.
Foster a positive, accountable, and high-performance work environment.
Support recruiting, onboarding, training, and employee development initiatives.
Conduct coaching and performance management as needed.
Oversee daily floor operations, ensuring the venue runs smoothly, efficiently, and safely.
Monitor staffing levels, service quality, cleanliness, and operational standards.
Coordinate with vendors, entertainers, security personnel, and support teams.
Ensure venue readiness for all events, performances, and peak operating hours.
Identify opportunities to improve efficiency, service delivery, and profitability.
Engage with guests to create a memorable and enjoyable experience.
Resolve guest concerns and operational issues in real time.
Maintain a welcoming, high-energy atmosphere consistent with the venue's brand.
Ensure exceptional customer service standards are upheld at all times.
Ensure staff members adhere to local ABC laws, food safety standards, and venue policies.
Maintain compliance with all health, safety, and licensing requirements.
Promote responsible alcohol service practices.
Monitor adherence to company procedures and operational guidelines.
Support revenue growth through operational excellence and guest satisfaction.
Monitor labor costs, inventory, and operational expenses.
Assist with budgeting, forecasting, and cost-control measures.
Track performance metrics and recommend improvements to increase profitability.