Operations Manager

Michaels Stores•Katy, TX

4d•Onsite

About The Position

The Operations Manager will lead the operational processes to deliver sales and profits while protecting company assets. This role is responsible for ensuring a well-merchandised and well-stocked store by leading inventory management processes and for leading a team to deliver a customer-centric shopping experience with friendly customer service.

Requirements

Retail management leadership experience

Responsibilities

Assist Store Manager in planning and supporting the scheduling and execution of store workload.
Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
Support and participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget.
Achieve your KPI’s; manage your team to achieve their role KPI’s.
Manage the visual merchandising standards in store and execution of feature space and seasonal layouts.
Manage and execute the inventory management processes in store.
Manage and execute merchandise operations and Omni channel processes.
Manage and execute shrink and safety programs.
Train, observe and coach the team to achieve results; participate in the performance management process of your team; support Talent Development; utilize the leadership competencies for continued self-development.
Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others.
Serve as Manager on Duty (MOD).
Acknowledge customers, help locate product and provide solutions.
Cross trained in Custom Framing selling and production.
Assist with Omni channel processes.
Other duties as assigned.