Operations Manager

Best Western Valencia•Santa Clarita, CA

13d•$26 - $28•Onsite

About The Position

At Excel Hotel Group, we believe exceptional hotels are built by exceptional people. As a growing hotel ownership and management company operating throughout California, we offer outstanding opportunities for hospitality professionals who are passionate about guest service, leadership, and operational excellence. Our family-oriented culture recognizes performance, supports career growth, and promotes from within. Many of our leaders began in property-level positions and advanced into General Manager and corporate leadership roles. The Best Western Valencia is a leading hotel in the Santa Clarita Valley, ideally located near Six Flags Magic Mountain, The Master's University, Henry Mayo Newhall Hospital, and major corporate offices. Serving a diverse mix of leisure and business travelers, our hotel is known for friendly service and exceptional guest experiences. We're looking for a hands-on leader who enjoys developing people, solving challenges, and creating memorable stays for every guest. The Operations Manager is a key member of the hotel's leadership team, overseeing Front Office operations while supporting the overall hotel. This is a highly visible, hands-on role where you'll lead by example, coach associates, ensure exceptional guest service, and help drive operational excellence.

Requirements

Minimum three years of hotel supervisory or management experience.
Strong leadership, communication, and customer service skills.
Ability to coach teams and manage multiple priorities.
Experience with hotel property management systems and Microsoft Office.
Flexible schedule, including evenings, weekends, and holidays.
Positive attitude, professionalism, and a willingness to lead from the front.

Responsibilities

Lead, train, coach, and motivate the Front Desk team.
Prepare schedules and support daily hotel operations.
Assist Housekeeping operations and serve as relief Housekeeping Supervisor when needed.
Support breakfast operations during busy periods.
Resolve guest concerns professionally and confidently.
Maintain quality, cleanliness, and Best Western brand standards.
Coordinate effectively with all hotel departments.
Manage front office inventory and supplies.
Respond to operational challenges and emergencies.
Partner with the General Manager to achieve guest satisfaction, financial, and operational goals.