Operations Manager | Pay: $62k to $65k, plus bonus and commission

Village Green•Chicago, IL

16h•$62,000 - $65,000•Onsite

About The Position

Village Green is seeking an Operations Manager for their Randolph Towers location in Chicago, IL. Founded in 1919, Village Green is a people-first organization with a long history in multifamily management, recognized for its positive work environment and commitment to employee growth. This role offers a growth opportunity within the rising apartment industry.

Requirements

4-year degree
Previous experience working in an operational-type role preferred
Good computer skills with emphasis on Microsoft Word and property management software
Excel experience preferred
A basic understanding of accounting principles
Good organizational skills
Previous experience in multifamily management
Supervisory skills
Ability to communicate effectively
Must be team-oriented

Responsibilities

Establishes and maintains good relations with residents, prospective residents, and vendors.
Maintains controls over Accounts Receivable, including applying payments, making daily bank deposits, following up on payments, creating NSF notification letters, adjusting ledgers, inputting concessions, and updating lease information.
Maintains current and complete property management software information, inputting daily activities such as move-ins, move-outs, notices to vacate, resident transfers, lease renewals, lease changes, household demographics, search tag information, and application approvals/rejections.
Administers the lease renewal program, including completing renewal worksheets, generating and delivering renewal letters and leases, and updating the property management system.
Ensures residents who give notice to vacate receive a follow-up call.
Generates and delivers general correspondence to residents, vendors, and prospective residents, including lease violation notices, certificate of insurance updates, and application rejection letters.
Inspects the condition of move-outs promptly to document charges before refunding security deposits.
Generates and balances month-end reports from the property management program.
Maintains a collection policy for residents who moved out with a balance on their account and submits a monthly report on collection account status.
Assists in marketing long-term vacant units.
Assists the property manager with evictions and complies with state eviction laws.
Assists in monitoring property condition and reports concerns/liabilities.
Adheres to established fair housing policies.
Communicates with co-workers, management, residents, vendors, and outside contacts courteously and professionally.
Maintains confidentiality of sensitive information.
Performs leasing activities in the absence or unavailability of the Leasing Consultant.
Plans, organizes, promotes, and implements resident functions in collaboration with management staff.
Performs general office duties such as answering the telephone, writing service requests, filing, monitoring, and ordering office supplies.
Prepares invoices for approval in the Property Manager's absence.
Performs all reasonable duties assigned by management.
Performs property manager duties in the absence of the Property Manager.
Responsible for the performance of the leasing staff's closing ratio, phone conversion, and shopping reports, and reports performance issues to the Property Manager.