Operations Manager

Playtech•Bensalem Township, PA

7h•$90,000 - $95,000•Onsite

About The Position

As the Operations Manager, you will be the driving force behind our onsite team, ensuring the seamless fulfillment of daily duties and the delivery of world-class service. You will lead, mentor, and strategize within the Operations department to align our local processes with Playtech’s global live facility standards. This is a high-impact leadership role requiring a blend of tactical execution, budgetary oversight, and talent development.

Requirements

7+ years in the Gaming or Casino industry is required.
5+ years of experience directly managing employees within the United States.
Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
Exceptional organization and time management skills; ability to thrive under pressure and meet tight deadlines in a high-volume environment.

Nice To Haves

Bachelor’s degree preferred.

Responsibilities

Supervise all onsite Operations employees, conducting performance evaluations and providing constructive feedback to drive continuous improvement.
Develop and execute strategies to enhance service quality, set departmental goals, and ensure all operational targets are met or exceeded.
Review and amend existing procedures while developing new protocols to align with company needs and global "Playtech" standards.
Ensure the highest level of product availability, user experience, and service delivery for all licensees.
Plan, evaluate, and approve the Operations department budget and resource allocation.
Partner with HR on recruitment and capacity planning; oversee the training and integration of new hires until they reach full independence.
Work closely with local and global Live management teams to promote daily operations and provide detailed performance reports/presentations to executive leadership.