Operations Manager

Richemont • Miami, FL

26d • $95,000 - $100,000

About The Position

The Operations Manager is responsible for overseeing and optimizing the day-to-day operational activities of the organization. This role ensures efficiency, productivity, and quality across various processes, contributing to the achievement of business objectives. The Operations Manager will implement best practices and drive continuous improvement initiatives to enhance overall performance.

Requirements

• 3 to 5 years of experience.
• Experience within the luxury sector is highly advantageous, however still open to individuals from comparable industries.
• Proven experience in an operation, administrative, or similar role.
• Strong organizational skills with the ability to manage multiple tasks and priorities effectively.
• Excellent attention to detail and accuracy, particularly in data entry and financial processing.
• Proficiency in using various software and internal systems (e.g., order management systems, CRM, Microsoft Office).
• Strong communication skills, both written and verbal, for interacting with internal teams, clients, and external partners.
• Fluency in English and Spanish.
• Problem-solving abilities and a proactive approach to identifying and resolving operational challenges.
• Ability to work independently and as part of a team in a fast-paced environment.

Responsibilities

• Accurately enter and process customer orders into the system.
• Process Order Delivery Notes efficiently.
• Monitor and follow up on orders to ensure timely shipping and delivery, including managing Shipping processes.
• Manage product allocation based on availability and demand.
• Conduct finance follow-ups related to orders and accounts.
• Process customer credits and returns in accordance with company policies.
• Handle manual credits, including incentives and other non-product related adjustments.
• Manage communications with concierge services to ensure seamless customer experience.
• Address and resolve website requests received directly from end clients.
• Conduct research on product availability, for both retailers and end clients.
• Manage customer feedback platforms as required.
• Follow up on tasks and issues related to internal tools.
• Act as a liaison for IT-related tickets, including issues with Booster, My Copilot, and other systems, ensuring timely resolution.
• Utilize data and analytics to monitor performance, identify trends, and make informed decisions.

Benefits

• medical
• dental
• vision programs
• Health savings accounts
• flexible spending accounts
• life insurance
• disability benefits
• 401(k) with employer match
• paid time off
• wellness reimbursement benefit
• employee assistance program
• volunteer days off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level