Operations Manager - Tampa

ADESA•Tampa, FL

9d•Onsite

About The Position

The Reconditioning Manager will lead a multi-departmental team to ensure single threaded leadership of the overall reconditioning operation to deliver on customer expectations using ADESA/Carvana processes for our mechanic, body, and detail shops. Responsible for directly managing and developing our reconditioning team to ensure consistent processes and high level of quality and output. This role is not visa eligible. Lead the Mechanic, Body, and Detail Teams: Lead the recon shop teams to ensure maximum efficiency and profitability through consistent achievement of KPI targets. Maintain and apply a strong working knowledge of reconditioning processes, industry best practices, customer SLA’s and ADESA/Carvana standard processes. Ensure adequate production capacity levels for each line and assist with production planning. Provide vision and guidance to the reconditioning teams in meeting performance metrics. Positively reinforce and engage the team regarding quality, production and cost objectives. Teams Led: All team members in the Mechanic, Body, and Detail Shops. All Manager Roles: Lead auction activities to drive retention, profitability, customer experience, and safety. Monitor and ensure adherence to systems, policies, procedures, and performance standards. Influence and lead others as a people, customer, and business manager. Engage with customers and employees in a transparent, reliable, and positive manner Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company. Identify and implement appropriate staffing and scheduling needed based on workload and volume. Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals. Collaborate with stakeholders to optimize processes. Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve. Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management. Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values. Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions.

Requirements

High School Diploma or GED equivalent
Minimum 5 years of industry or related experience
Minimum 1 year of leadership/supervisory experience
Knowledge of lean manufacturing principles
Proven ability to multitask while maintaining attention to detail
Ability to effectively delegate tasks to team members.
Confidentiality and integrity while handling sensitive information
Proven ability to manage deliverables and metrics against aggressive targets and timelines
Proficiency with computer systems and applications
Demonstrated functional expertise relative to our Commercial Accounts processes
Ability to maintain high volume and high-quality content in a fast-paced environment.
Ability to communicate and interact with others effectively in a professional, courteous manner.
Ability to communicate clearly and concisely, both written and oral.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Must be able to read, write, speak, and understand English.

Nice To Haves

Bachelor's degree preferred

Responsibilities

Lead the Mechanic, Body, and Detail Teams to ensure maximum efficiency and profitability through consistent achievement of KPI targets.
Maintain and apply a strong working knowledge of reconditioning processes, industry best practices, customer SLA’s and ADESA/Carvana standard processes.
Ensure adequate production capacity levels for each line and assist with production planning.
Provide vision and guidance to the reconditioning teams in meeting performance metrics.
Positively reinforce and engage the team regarding quality, production and cost objectives.
Lead auction activities to drive retention, profitability, customer experience, and safety.
Monitor and ensure adherence to systems, policies, procedures, and performance standards.
Influence and lead others as a people, customer, and business manager.
Engage with customers and employees in a transparent, reliable, and positive manner.
Participate in the development and execution of strategic plans, goals, processes, and objectives, ensuring alignment with those of the company.
Identify and implement appropriate staffing and scheduling needed based on workload and volume.
Proactively communicate information to team members, providing a clear understanding of expectations, performance measures, and goals.
Collaborate with stakeholders to optimize processes.
Oversee day-to-day activities of assigned team; identify team’s strengths and weaknesses; determine areas of opportunity and the appropriate steps to improve.
Provide training, mentoring, and accountability to direct reports and succession planning through appropriate coaching, leadership development, training, and performance management.
Create a work and team environment that inspires positive communication, team cohesion, and adherence to Carvana’s Values.
Conscientiously work in ways that decrease the possibility of injury to yourself or other team members due to spills or other preventable hazardous conditions.