Operations Manager

Exos•Sunnyvale, CA

22h

About The Position

Develop, coordinate, manage and maintain the day to day operations of all programs. Work collaboratively with internal Performance, Marketing, Product, Innovation and Nutrition teams to enhance the program, develop strategy and support execution of these initiatives. Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program. Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team. Coordinate with Performance Team to implement program and system changes, introduction of new products or services and handle escalations throughout the program. Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program. Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team. Assist in the management and implementation of internal and external systems and vendors. Assist in the integration with the clients’ vendors as part of a global strategy. Management and point of escalation for the Client Services Center and Client Services Representative. Manage appropriate program budgets, staffing allocation and execution of services within defined scopes of work. Proactive identification of problems, inefficiencies and subsequent solution planning. Desire to be successful and work as part of a team. Other tasks as assigned.

Requirements

Bachelor’s degree in Health and Wellness, Business, or related field
Minimum of two years of experience in corporate wellness, total population health or program management experience
Proficiency in program development, implementation and ongoing management
Ability to work both independently and as part of a team with innovation, collaboration and initiative
Detail focused, able to work under pressure and prioritize multiple tasks
Strong computer skills, including Microsoft Office and ability to quickly learn internal software systems
Excellent organizational and time-management skills

Nice To Haves

Limited travel (5-15%) required

Responsibilities

Develop, coordinate, manage and maintain the day to day operations of all programs
Work collaboratively with internal Performance, Marketing, Product, Innovation and Nutrition teams to enhance the program, develop strategy and support execution of these initiatives
Participate in meetings with the client, review of metrics, collaborate on strategic initiatives, communications and decision makings within the program
Develop performance and operational metrics and deliver reporting reviews along with internal Research and Analytics team
Coordinate with Performance Team to implement program and system changes, introduction of new products or services and handle escalations throughout the program
Responsible for maintaining knowledge on all our internal products and programs, and being able to implement updates into the program
Maintain a relationship with the client, and their operations team, participate and organize meetings, communicate daily/weekly with the client team
Assist in the management and implementation of internal and external systems and vendors
Assist in the integration with the clients’ vendors as part of a global strategy
Management and point of escalation for the Client Services Center and Client Services Representative
Manage appropriate program budgets, staffing allocation and execution of services within defined scopes of work
Proactive identification of problems, inefficiencies and subsequent solution planning
Desire to be successful and work as part of a team
Other tasks as assigned