Operations Manager - VisionComm

Bosselman Administrative Services, Inc•Grand Island, NE

29d•Onsite

About The Position

The Operations Manager plays a vital role in overseeing and managing collection routes, ensuring smooth daily operations, and providing exceptional customer service. Responsible for a wide a range of operational functions, from maintaining machines and vehicles to managing logistics and supporting staff. The Operations Manager will be a proactive leader, efficient problem solver, and effective communicator who can maintain high standards of service while ensuring smooth and organized workflows.

Requirements

Bachelor's Degree in a Business or Business-Finance field or three to five years related experience and/or training; or equivalent combination of education and experience.
Must have a working knowledge of the industry.
Ability to lead, manage and motivate a team.
Mechanical knowledge for maintaining machines and vehicles.
Problem-solving skills and the ability to address issues proactively.
Ability to work independently and under minimal supervision.
Strong verbal and written communication skills.
Must have the ability to read and understand monthly P&L statements.
Must have the ability to read, follow, and implement budget controls.
Current valid driver's license and be insurable to drive.
Must be driven, confident, organized and an accomplished problem-solver.
Must be able to communicate in English.
Able and willing to deliver friendly, courteous, and prompt customer service.
Able and willing to work cooperatively with other team members.

Responsibilities

Handles operational challenges swiftly, ensuring minimal disruption to services.
Reconciles all revenue from machines, including video arcades, ATMs, AirVac, and vending machines.
Manages routine maintenance on company vehicles.
Creates and manages effective collection routes to optimize service coverage and efficiency.
Builds and fosters customer relationships to generate new accounts and grow sales.
Responds to customer inquiries and concerns in a friendly, professional manner, ensuring high satisfaction levels.
Manages the performance and development of employees, including coaching, training, salary/wage administration, and conducting performance reviews.
Ensures accurate and organized documentation is submitted on time, including reports and commission documentation.
Files necessary reports and track operational data as required.
Assists with the management of Penske & Rental units, ensuring proper use and maintenance.
Maintains a clean, organized, and safe office environment to ensure smooth operations.
Handles weekend calls on a rotational basis, ensuring continued service coverage.
Maintains the safety and security of office premises, ensuring compliance with all safety protocols.
Organizes and supervises logistics, ensuring operational efficiency and effective route management.
Assists in other duties, as assigned.
Directly supervise and manage a team of 4 or more employees, ensuring that day-to-day operations run smoothly and efficiently.