Operations Manager

Peaden Air Conditioning Plumbing and Electrical • Fort Walton Beach, FL

1d • Onsite

About The Position

We are hiring an Operations Manager to lead, develop, and scale our service and install teams. This role is ideal for a leader who thrives on performance metrics, team development, and clear communication. You will own results, build leaders, and drive the systems that power a high-performing operation.

Requirements

• Proven experience managing KPIs and driving business performance
• Strong leadership presence with the ability to coach, develop, and hold teams accountable
• Excellent communicator-comfortable leading meetings, trainings, and tough conversations
• Experience in HVAC, Plumbing, Electrical, or home services strongly preferred
• Highly organized, results-driven, and growth-focused
• Valid driver's license
• Ability to pass background check and drug screening
• Prior management experience required

Nice To Haves

• Experience with ServiceTitan or similar platforms preferred

Responsibilities

• Drive and manage metrics including revenue, average ticket, conversion rates, technician efficiency, and call quality
• Lead technicians and frontline leaders with clear expectations, accountability, and consistent follow-up
• Build and execute ongoing training to improve technical skill, sales performance, and customer experience
• Set the tone with strong daily communication-team meetings, ride-alongs, 1:1s, and performance reviews
• Ensure the right technician is on the right job through close partnership with dispatch
• Create a high-performance environment where goals are clear and results are expected

Benefits

• Competitive base salary + performance bonuses
• Company vehicle
• 100% company-paid health benefits (employee)
• Dental, vision, and life insurance
• 401(k) with company match
• PTO + paid holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 11-50 employees