Operations Manager

JLL•Detroit, MI

17d•Onsite

About The Position

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward. The Operations Manager is responsible for managing and operating assigned properties and staff as directed by clients and in accordance with JLL standards and procedures. This role requires leadership of facility operations during third shift hours (Tuesday-Saturday, 2:00 PM - 10:30 PM), ensuring seamless operations and maintenance of critical building systems while managing a team of hourly technicians.

Requirements

3 years of trade experience or 3 years of engineering experience
Knowledge of principles and processes for providing customer and personal services, including customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Experience as a people manager of hourly technicians
Strong communication and administrative skills
Ability to effectively use computers and computer programs, including Microsoft Office Suite
Skill in using the internet to navigate and use web-based applications
Ability to use handheld electronic devices (smartphones, tablets, etc.)
Knowledge of English language structure and content, including vocabulary, spelling, composition, and grammar
Physical ability to bend, sit, kneel, squat, stand, reach, and lie down as required to access equipment components for extended periods of time

Nice To Haves

Advanced facility management certifications
Experience with CMMS platforms
Background in manufacturing or industrial facility operations

Responsibilities

Providing daily leadership and direction for the efficient operations and maintenance of all facility electrical, mechanical, structural, and life safety systems.
Develop and maintain positive client relationships while managing conflict resolution and solution analysis.
Contract compliance management and quality control oversight.
Responsibility for JLL's Engineering compliance program.
Prepare detailed budgets for the Facility Manager as requested.
Generate regular and ad-hoc reports.
Handle time approvals, create performance reviews, manage team performance, establish goal setting initiatives, and lead team OCP programs.
Problem-solve and partner with JLL resources to support your team effectively.