Operations Manager

Via•Tulare, CA

2h•$85,000 - $115,000•Onsite

About The Position

As an Operations Manager at Via, you are the force that keeps our services running reliably for the communities that depend on them. This is a high ownership, boots-on-the-ground role where you’ll lead daily operations, tackle real-time challenges, and continuously elevate the rider and driver experience. This is a fully in-person position with the expectation that you will be onsite 4-5 days per week.

Requirements

Operationally experienced, with a background in people management, logistics, customer service, or process-oriented work
Relationship oriented, earning trust from drivers, riders, teammates, and city partners through clear communication and follow-through
Hands-on and proactive, preferring to be in the field, learning the service firsthand, and solving problems where they happen
Tactical and strategic, able to problem-solve issues as they come up but also think long term about solutions to mitigate these occurrences
Mission driven, motivated by expanding access to transportation and improving how communities move
You possess a deep understanding of the unique challenges of fixed-route transit, including managing time-point adherence, breakdown escalations, and the logistical complexities of run scheduling for large-scale operations
You are comfortable working around Class B/Class A vehicles and understand the specific safety, maintenance, and maneuvering requirements associated with 35-to-45-foot coach buses
You have a proven track record of managing and retaining professional CDL drivers, emphasizing a culture of safety and compliance (DOT/FMCSA) while maintaining high morale in a high-pressure, scheduled environment
Able to commute to the Tulare area 4-5 days a week

Responsibilities

Run the daily onsite operations of our service. You’ll make sure our operations run smoothly to provide our riders with safe, reliable, and accessible transportation
Make informed, real-time decisions about fleet, driver supply, compliance, rider needs, and unexpected issues - stepping in quickly to ensure continuously excellent and dependable service
Guide and support drivers - building strong relationships, addressing concerns, and ensuring they feel equipped to deliver great service
Turn rider and community feedback into tangible improvements, spotting patterns and collaborating with internal teams to make thoughtful and actionable operational improvements
Use data and technology to understand service performance, diagnose problems, and implement solutions that enhance efficiency and rider experience
Act as the operational bridge between city partners, drivers, and Via central teams to help bring the community's goals to life